| Asset ID: |
1-72-1633550.1 |
| Update Date: | 2018-03-29 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1633550.1
:
SDP2 - Log Collection Returned Library Configuration Files and No Log Snapshot.
| Related Items |
- Sun StorageTek SL8500 Modular Library System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
|
In this Document
Created from <SR 3-8663930687>
Applies to:
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
Symptoms
ASR (Automated Service Request) generated SR (Service Request) with out detail error information. Using SDP2 to collect library log, but log returned only library configuration and no Log Snapshot.
Hostname: not_applicable
Product Type: SL8500
Summary:Error from device.
Error from device.
************* ADDITIONAL INFORMATION *************
null
Additional SN included in this alarm:
516000200xxx
Message Payload Data:
SDP2
Changes
Cause
Library is running downleveled firmware (4.70 code) which does not have log snapshot feature.
Solution
Until 4.73 or higher code is active firmware, customer or FE must manually pull library log and upload to SR.
Attachments
This solution has no attachment
