Sun ZFS Storage Appliance: Cannot access Service Processor ILOM through Service Processor net management port even though it appears to be set up correctly

Asset ID:	1-72-1629441.1
Update Date:	2018-05-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1629441.1 : Sun ZFS Storage Appliance: Cannot access Service Processor ILOM through Service Processor net management port even though it appears to be set up correctly

Applies to:

Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

FSE connected his laptop to a ZFS appliance service processor net management port to upgrade the service processor ILOM BIOS/firmware. He could not ping the SP even though /SP/network appeared to be set up properly

Changes

On a normal array when a show /SP/network is run on the service processor from the serial console, we find the

service processor managementport parameter is set to :

managementport = /SYS/SP/NET0

On the array with the problem we see that management is connected to

managementport = /SYS/MB/NET0

This actually correlates with igb0. So, they are using igb0 for ILOM management

Cause

Someone changed the service processor /SP/network managementport parameter to NET0. Upon inspection, the FSE found that both nodes of the cluster had network cables connected to NET0 and the customer was managing the SP from there.

Solution

Connect the laptop to the NET0 port on the back of the ZFS appliance.

***Checked for relevance on 25-MAY-2018***

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