Sun ZFS Storage Appliance: PCIe Card Still Marked as Faulty after Replacement of Card

Asset ID:	1-72-1626865.1
Update Date:	2015-07-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1626865.1 : Sun ZFS Storage Appliance: PCIe Card Still Marked as Faulty after Replacement of Card

Applies to:

Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-4 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7320 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7420 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

A faulty Ethernet HBA was replaced but it is still was marked as faulted by the NAS ZS3 system.

Cause

The NAS has FMA cached and 'retire store' entries for the PCI card and this was not automatically cleared.

Solution

Recommended action for the customer:

To remove the cached FMA entry and any 'retire store' entry for the replaced PCIe card, you will need to engage Oracle Support, by opening a Service Request, so that Oracle Support Services can provide confirmation of this issue and then carry out the appropriate activities to resolve the issue.

Recommended actions for the Oracle Support engineer:

Remove the cached FMA entry and any 'retire store' entry - see the following wiki document:

https://stbeehive.oracle.com/teamcollab/wiki/AmberRoadSupport:Solaris+shell+procedure+to+remove+cached+FMA+entry+for+PCIe+card+still+marked+as+faulty+after+replacement

If you cannot access this document engage NAS Storage-TSC for assistance

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