[SPARC T5] "virtinfo -a" displays "unknown" Control Domain and Chassis Serial#

Asset ID:	1-72-1626351.1
Update Date:	2017-07-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1626351.1 : [SPARC T5] "virtinfo -a" displays "unknown" Control Domain and Chassis Serial#

Applies to:

SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
SPARC T5-4 - Version All Versions to All Versions [Release All Releases]
SPARC T5-8 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

"virtinfo -a" command in primary domain is returning "unknown" values for Control Domain and Chassis Serial# info

The expected output would normally look like the following

root@t5-8-sin06-a:~# virtinfo -a
Domain role: LDoms control I/O service root
Domain name: primary
Domain UUID: 40cd6070-cb46-e0e4-d6e0-eeac437e6ea6
Control domain: t5-8-sin06-a
Chassis serial#: AK00085XXX
root@t5-8-sin06-a:~#

In this case the output of the "virtinfo -a" would look like the following

jack@t5-8-sin06-a:~$ virtinfo -a
Domain role: LDoms control I/O service root
Domain name: primary
Domain UUID: 40cd6070-cb46-e0e4-d6e0-eeac437e6ea6
Control domain: Unknown
Chassis serial#: Unknown
jack@t5-8-sin06-a:~$

Cause

The ldoms agent on the control domain may not be running and needs to be restarted manually. The "virtinfo -a" needs the LDOMs agent to be running, when collecting chassis hardware information.

Solution

STEP 1. login to control or primary domain as a superuser

STEP 2. reset the LDOMs agent by manually disabling and re-enabling the sevice

svcadm disable svc:/ldoms/agents:default
svcadm enable svc:/ldoms/agents:default

STEP 3. reconfirm that the LDOMs agent STATE ( online )

svcs svc:/ldoms/agents:default

STEP 4. rerun the command

virtinfo -a

This issue is now fixed in Oracle Solaris 10 Patch 150107-03 (above) and Oracle Solaris 11.1 Oracle SRU 18.5 [version 0.5.11-0.175.1.18.0.5.0]

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