SL8500 - Intermittent Failures to Reach the Load Point With Puts to T100000 Drives

Asset ID:	1-72-1626272.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1626272.1 : SL8500 - Intermittent Failures to Reach the Load Point With Puts to T100000 Drives

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Sun StorageTek T10000 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

SL8500 running on code 4.73.

Intermittent failures to reach the load point with puts to T10000 drives.

Rail errors 6415 as below

2014-02-18T14:07:27.316 warn 1.4.0.1.0 3992 "Warning from device", Data=<response sequence="3582749" final="true"><command>putCartridge</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>5069</resultCode><resultText><!|CDATA|cmo_user_put: Retry Performed 5611; servo mech reach event 5069 at 4712 tachs, 5797 mils||></resultText><operationalState>000</operationalState></resultStatus><address>1,4,1,1,3</address></result></response> Rc:5069 Sm:5069 mil: 5797 move root hli2 12903550

2014-02-18T14:07:27.470 warn 1.4.1.1.3 3358 "Drive load failed, retrying", volumeLabel=H00036T1 H00036T1 move root hli2 12903550 2014-02-18T14:07:31.823 error 1.4.1.1.3 3955 "Error from device Code: 603 - Drive cartridge is present", Data=<response sequence="3582751" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,4,1,1,3: load FAILED resultCode = 6415, cartLabel = H00036T1||></resultText>

3955 - (33X)
   Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,3: load FAILED resultCode = 6415,
       H00036T1 (x15) H00046T1 (x3) H00072T1 (x15)
       (Errors Started - 2014-02-18 11:44:28   Errors Stopped - 2014-02-18 14:10:40)

3955 - (33X)
   Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,1: load FAILED resultCode = 6415,
       H00036T1 (x15) H00042T1 (x3) H00046T1 (x3) H00072T1 (x9) H00141T1 (x3)
       (Errors Started - 2014-02-18 13:44:31   Errors Stopped - 2014-02-18 14:05:46)

3955 - (4X)
   Error from device Code: 603 - Drive cartridge is present, drive 1,4,-1,1,4: load FAILED resultCode = 6415,
       H00072T1 (x4)
       (Errors Started - 2014-02-18 13:54:31   Errors Stopped - 2014-02-18 14:03:31)

Cause

SL8500 running on code 4.73 and reporting a lot of 6415 errors during load operation on T10k tape drives.

Solution

Problem fixed with firmware 6.05:

Enhancements in FRS_6.05:
1. Corrected problem with reporting that the cap is empty after the cap is closed, though the auditing is still in progress.
2. Connections on the standby are no longer considered master connections, which prevents asynchronous messages being sent from the standby card.
3. Fixed the intermittent failures to reach the load point with puts to T10k drives.

References

<NOTE:1390586.1> - SL8500/SL3000 - Robots Went Offline After "Robot Reach Not Safe" Errors During Put Operations
<NOTE:1296082.1> - SL3000/SL8500 - Error 3337 or 3357 - Unable to Load Cartridge - How to Inspect a Cartridge for Damage
<NOTE:1259587.1> - ACSLS - Getting STATUS_NI_TIMEDOUT Error
<NOTE:1018346.1> - ACSLS - How To Gather Advanced Diagnostic Data for ACSLS
<NOTE:1013391.1> - ACSLS - 'STATUS_VALUE_UNCHANGED' - 'Software process failure' and drives "IN USE".
<NOTE:1533914.1> - SL8500 / SL3000 - Host Socket Connection Dropped
<NOTE:1384809.1> - SL8500/SL3000 - How to Troubleshoot "Servo Mech Reach" Events

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