Failed to load library error for SAS IT/IR controller is seen while sundiag script is running

Asset ID:	1-72-1623915.1
Update Date:	2018-03-18
Keywords:

Solution Type Problem Resolution Sure

Solution 1623915.1 : Failed to load library error for SAS IT/IR controller is seen while sundiag script is running

Applies to:

Exadata Database Machine V2 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

The following is an example of the error:

# /opt/oracle.SupportTools/sundiag.sh

Oracle Exadata Database Machine - Diagnostics Collection Tool

Gathering Linux information

Skipping ILOM collection. Use the ilom or snapshot options, or login to ILOM
over the network and run Snapshot separately if necessary.

driveTool Version 1.30

Library loaded for MegaRAID SAS Controller.
Failed to load library for SAS IT/IR Controller.
dlerror = libstorelibir.so: cannot open shared object file: No such file or directory
Failed to load library for SAS IT/IR2 Controller.
dlerror = libstorelibir-2.so: cannot open shared object file: No such file or directory
Storelibtest version 4.29

Storelib Version : 3.90-0

Initializing library for MegaRAID SAS Controller...
InitializeLibraryMR successful
Device ID : 8
Device ID : 9
Device ID : 10
Device ID : 11
Total disks =: 4

Log w/ Device Id 8 will be store in file Logpgs_for_devid_8

Log w/ Device Id 9 will be store in file Logpgs_for_devid_9

Log w/ Device Id 10 will be store in file Logpgs_for_devid_10

Log w/ Device Id 11 will be store in file Logpgs_for_devid_11

UnInitializing library for MegaRAID SAS Controller...
UnInitialize Library successful
/tmp/sundiag_xxxxx_XXXXXXXX_XXXX_XX_XX_XX_XX
Generating diagnostics tarball and removing temp directory

==============================================================================
Done. The report files are bzip2 compressed in /tmp//tmp/sundiag_xxxxx_XXXXXXXX_XXXX_XX_XX_XX_XX
==============================================================================

Changes

This error is seen in the Exadata 11.2.3.3.0 release. Subject to future image changes, this error may disappear.

Cause

Running "drivetool" is newly implemented by the sundiag script in Exadata 11.2.3.3.0 or later release.

See <Bug: 18157164> for more details.

See Internal <Bug 17307319> for internal information.

Solution

Please ignore the error message. The sundiag script collects necessary data even with the error message.

References

<BUG:18157164> - SUNDIAG.SH IS THROWING THE ERROR LIBRARY FOR MEGARAID SAS CONTROLLER DLERROR
<BUG:17307319> - WHEN A HDD GOES INTO NON-NORMAL STATE COLLECT HDD DRIVE LOGS; PACKAGE IN SUNDIAG

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