Sun SPARC(R) Enterprise M3000/M4000/M5000/M8000/M9000 (OPL) Servers: XSCF displays memory error detected during boot

Asset ID:	1-72-1620578.1
Update Date:	2017-10-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1620578.1 : Sun SPARC(R) Enterprise M3000/M4000/M5000/M8000/M9000 (OPL) Servers: XSCF displays memory error detected during boot

Applies to:

Sun SPARC Enterprise M9000-64 Server - Version All Versions and later
Sun SPARC Enterprise M5000 Server - Version All Versions and later
Sun SPARC Enterprise M4000 Server - Version All Versions and later
Sun SPARC Enterprise M3000 Server - Version All Versions and later
Sun SPARC Enterprise M8000 Server - Version All Versions and later
Information in this document applies to any platform.

Symptoms

SPARC MX000 XSCF cannot boot up

During the boot up of the eXtended System Control Facility, the following can be seen or similar :

memory error detect 00000004, address 00000278 data 55555555 -> 5555ff55
capture_data hi aaaafffe lo deadbeef ecc 1b1b
capture_attributes 01113001 address 00000278

memory error detect 00000004, address 0000027c data aaaaaaaa -> aaaaaaaa
capture_data hi 5555fffd lo deadbeef ecc 1b1b
capture_attributes 01113001 address 0000027c

memory error detect 80000004, address 00000280 data aaaaaaaa -> aaaaffff
capture_data hi deadffff lo deadbeef ecc eeee
capture_attributes 01113001 address 00000280

memory error detect 00000004, address 00000280 data 55555555 -> 5555ff55
capture_data hi aaaafffe lo deadbeef ecc 1b1b
capture_attributes 01113001 address 00000280

memory error detect 00000004, address 00000288 data aaaaaaaa -> aaaaffaa
capture_data hi deadffff lo deadbeef ecc eeee
capture_attributes 01113001 address 00000288

memory error detect 80000008, address 00000288 data 55555555 -> aaaaffee
capture_data hi aaaaffee lo deadbeef ecc 1b1b
capture_attributes 01113001 address 00000288

memory error detect 80000008, address 0000028c data aaaaaaaa -> deadbeef
capture_data hi aaaaffee lo deadbeef ecc 1b1b
capture_attributes 01113001 address 00000288

Changes

Cause

The XSCF is experiencing memory errors during the boot up and this will prevent the xscf to come up properly

Solution

Please contact your Oracle Support Center and log a service request in order to get assistance to replace the faulty XSCF.

For the M3000, the mbu needs replacement. No system operation is possible until the MBU containing the XSCF is replaced.
For the M4000/M5000, the XSCF needs replacement. No system operation is possible until the XSCF is replaced.
For the M8000/M9000, the indicted XSCF needs replacement. Continue operation on the other XSCF. XSCF redundancy is compromized until the XSCF is replaced.

References

<NOTE:1395544.1> - Sun SPARC Enterprise Mx000 Server: How to gather information when the XSCF is inaccessible via the network

Attachments

This solution has no attachment