Sun SPARC Enterprise T5220 Server
 
Sun SPARC Enterprise T5120 Server
 

PLA-Support>Sun Systems>SPARC>CMT>SN-SPARC: T5xx0
 

Applies to:

Symptoms

ASR cannot contact the server or can't pull Servicetag information from ILOM.

(examples)

sr> activate_asset -i <ilomip>

Unable to contact Service Tags on asset <ilomip>
Please check if Service Tags is installed, running, and network accessible.

> telnet <ilomip> 6481
Connecting to <ilomip>.... Could not open connection to the host, on port 6481: Connect failed  <============

Changes

 If system power distribution board has been replaced, is likely to be affected, but it is not strictly required (PDB might have not been replaced ever)

Cause

If system is missing product_part_number or product_serial_number or product_name values tslistener (Servicetag service) will not start up correctly
 
When show /SYS, there's no produt_part_number property

(example)

-> show  /SYS
  Properties:
  type = Host System
  ipmi_name = /SYS
  keyswitch_state = Normal
  product_name = SPARC-Enterprise-T5220
  product_serial_number = BEL075037M
  product_manufacturer = Oracle Corporation
  fault_state = OK
  power_state = On
 

In above example system is missing product_part_number property

Solution

At ALOM prompt execute:

(Example values for a T5220)

sc> setsc sc_servicemode true
sc> setcpn -p 602-3821-08
sc> setcsn -c BEL075037M
sc> setsc sc_servicemode false

This will populate product part number and serial number, if the missing value were product_name, please contact Oracle support service to know how to proceed.

After performing these actions reset the SC

sc> resetsc

and retest from ASR or using telnet that servicetag service is now working:

> telnet <ilomip> 6481
Trying <ilomip>...
Connected to <ilomip>.
Escape character is '^]'.
^]
telnet> quit
Connection to <ilomip> closed.

wget http://<ilomip>:6481/stv1/agent/
--2014-02-03 12:51:52--  http://<ilomip>:6481/stv1/agent/
Connecting to <ilomip>:6481... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/xml]
Saving to: `index.html'

   [ <=>                                                                                               ] 777         --.-K/s   in 0.1s

2014-02-03 12:51:52 (6.70 KB/s) - `index.html' saved [777]

ILOM:
System Overview
View system summary information. You may also change power state and view system status and fault information.
Product Name: SPARC-Enterprise-T5220
Part/Serial Number: 602-3821-08 / BEL075037M
SysFW Version: Sun System Firmware 7.4.6.c 2013/08/09 20:48
SP Hostname: esadam-lo
Uptime: 34 days, 03:52:37
IP Address: <ilomip>
ILOM Version: v3.0.12.4.zb r83058

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