SL8500 - PTP Transporter Failure

Asset ID:	1-72-1619651.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1619651.1 : SL8500 - PTP Transporter Failure

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Pass Through Port transporter failure.

PTP (3.2.-6.1.0)

3955 - (6X)
Error from device Code: 901 - Ptp failed - Device determined to be inoperative, cmo_user_away(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 380cnts, home_sensor=0, away_sensor=0;
Error from device Code: 901 - Ptp failed - Device determined to be inoperative, cmo_user_home(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 739cnts, home_sensor=0, away_sensor=0;
Error from device Code: 901 - Ptp failed - Device determined to be inoperative, cmo_user_home(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 560cnts, home_sensor=0, away_sensor=0;
Error from device Code: 901 - Ptp failed - Device determined to be inoperative, cmo_user_home(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 737cnts, home_sensor=0, away_sensor=0;
Error from device Code: 901 - Ptp failed - Device determined to be inoperative, cmo_user_home(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 205cnts, home_sensor=0, away_sensor=0;
(Errors Started - 2014-01-27 15:39:39 Errors Stopped - 2014-02-02 20:19:57)

3992 - (18X)
Warning from device, cmo_user_away(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 208cnts, home_sensor=0, away_sensor=0;
Warning from device, cmo_user_home(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 738cnts, home_sensor=0, away_sensor=0;
Warning from device, cmo_user_away(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 200cnts, home_sensor=0, away_sensor=0;
Warning from device, cmo_user_home(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 728cnts, home_sensor=0, away_sensor=0;
Warning from device, cmo_user_away(): Retry Performed 9601; cmo_move_away(): Slide Location is NOT at Park at end of Move. srv_user_check_current_location_slide: position 201cnts, home_sensor=0, away_sensor=0;

PTP(3.1.-6.1.0)

3955 - (1X)
Error from device Code: 901 - Ptp failed - Device determined to be inoperative, cmo_user_home(): Retry Performed 9601; cmo_move_park(): srv_user_move_mech_slide_park() returned srv_status = 1; servo mech slide event 5010 , mech=slide, destination=PARK

12836 mils (1X)

(Errors Started - 2014-01-25 12:58:53 Errors Stopped - 2014-01-25 12:58:53)

3992 - (8X)
Warning from device, cmo_user_home(): Retry Performed 9601; cmo_move_park(): srv_user_move_mech_slide_park() returned srv_status = 1; servo mech slide event 5010 , mech=slide, destination=PARK

12812 mils (1X)
12830 mils (1X)
12831 mils (1X)
12832 mils (1X)
12834 mils (1X)
12835 mils (1X)
12836 mils (2X)

(Errors Started - 2014-02-01 17:41:18 Errors Stopped - 2014-02-01 21:36:13)

Changes

None

Cause

There is either a binding issue or the PTP is not able to complete the move. The problem shows on both home and away sensors. The sensors should a positive when in the completed position.

Solution

Recommend the PTP be replaced.
418628001 [F] Pass Through Port (PTP) Assembly

How to Remove / Replace the Pass-Thru Port ( PTP ) Mechanism in SL8500 Library:ATR:1368301.1:2 (Doc ID 1368301.1)

Prior to replacement, the customer will need to do the following:
PTP needs to be taken offline from the library via SL Console.

Attachments

This solution has no attachment