Sun StorageTek SL3000 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
 

In this Document

Symptoms

Changes

Cause

Solution

References

Created from <SR 3-8328117851>

Applies to:

Symptoms

SL3000 library goes to down state in SAMFS due to drive load failure reporting Sense Key = 04, ASC = 53, ASCQ = 00

Move retry failure between 2371 (Cell)  to 1005 (drive) but subsequent move was done properly.

2013/12/25 20:04:07 5177 [3047:20] transport.c:521 time Move cartridge: from 2371(asis) to 1005: time 18 seconds
2013/12/25 20:04:07 1010 [3047:20] scsi_cmd.c:1273 Error: SCSI error: Fatal hardware error.
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:304 all cdb - a5 00 00 00 09 43
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:306 all       03 ed 00 00 00 00
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:331 all sense - 70 00 04 00 00 00 00 0c 00 00
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:333 all         00 00 53 00 00 40 00 00 00 00
2013/12/25 20:04:07 1008 [3047:20] misc.c:210 all Changing state to DOWN
2013/12/25 20:04:07 5207 [3047:20] transport.c:611 Error: Move cartridge from 2371(asis) to 1005 fails - retries exhausted
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:304 all cdb - a5 00 00 00 09 43
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:306 all       03 ed 00 00 00 00
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:331 all sense - 70 00 04 00 00 00 00 0c 00 00
2013/12/25 20:04:07 0000 [3047:20] dev_log.c:333 all         00 00 53 00 00 40 00 00 00 00
2013/12/25 20:04:07 5179 [3047:20] transport.c:622 detail Move cartridge complete: from 2371(asis) to 1005
2013/12/25 20:12:57 5049 [3047:15] media_move.c:208 detail Move cartridge: from 1003(asis) to 2142
2013/12/25 20:13:29 5049 [3047:16] media_move.c:208 detail Move cartridge: from 1004(asis) to 2370
2013/12/25 20:14:17 5049 [3047:14] media_move.c:208 detail Move cartridge: from 1002(asis) to 2141

Library log shows library hardware error as below. (Time is not synchronised in SAMFS system)

2013-12-25T18:11:28.433,   1.1.2.1.2,    root,   scsi0,        move, 3435601, error, 3955, "Error from device Code: 605 - Drive media error", Data=<response sequence="1031981" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,1,2,1,2: load FAILED with mediaError: CartLabel R00303L4||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>

2013-12-25T18:11:28.446,   1.1.2.1.2,    root,   scsi0,        move, 3435601, error, 3337, "Drive load failed due to media error - on failed load", volumeLabel=R00303L4

2013-12-25T18:11:33.303,      0.0.0.0.0, 1000,      scsi-engine,                 ,   info, 1202, 0000, "task = 0x3b9019e0, senseKey = 0x4, asc = 0x53, ascq = 0, bitPtr = 0, bpv = 0, command = 0x1, sksValid = 0, fieldPtr = 0"

HBC trace shows the same error on the same drive.

!2013-12-25T18:11:33.288,   1.0.0.0.0,    root, default,odi-operation,      0, trace, 0000, Error Number string = 3337
!2013-12-25T18:11:33.288,   1.0.0.0.0,    root, default,odi-operation,      0, trace, 0000, ScsiAppOdiInterface::translateResultCode() impResultcode = 3337
!2013-12-25T18:11:33.288,   1.0.0.0.0,    root, default,odi-operation,      0, trace, 0000, OdiPliInterfaceImp::translateResultCode(): impResultcode = 3337
!2013-12-25T18:11:33.288,   1.0.0.0.0,    root, default,odi-operation,      0, trace, 0000, pliErrorNumber = 3337 _resultCode = 1415
!2013-12-25T18:11:33.299,   1.0.0.0.0,    root, default,  scsi-engine,      0, trace, 0000, ScsiTask::setStatusAndSense()errCode = 45300
!2013-12-25T18:11:33.300,   1.0.0.0.0,    root, default,  scsi-server,      0, trace, 0000, SmcMoveMedium::doNext(): move failed

Changes

 No change has been applied.

Cause

No robotic errors are seen but SL3000 library SCSI code sends Sense Key = 04, ASC = 53, ASCQ = 00 as Hardware Error, Media Load/Eject Failed. "The library generates a hardware error when a load or eject fails to complete."

Solution

If repeating load failure with the same drive. Replace drive.

If repeating load failure with the same volume. Remove carts from production.

References

This solution has no attachment