Sun Storage 6000 Arrays: Firmware Upgrade from 6.x to 7.x Fails with "too many destination driver events"

Asset ID:	1-72-1611852.1
Update Date:	2014-11-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1611852.1 : Sun Storage 6000 Arrays: Firmware Upgrade from 6.x to 7.x Fails with "too many destination driver events"

Applies to:

Sun Storage 6540 Array - Version All Versions and later
Sun Storage 6140 Array - Version All Versions and later
Information in this document applies to any platform.

Symptoms

An attempt to upgrade firmware from 06.x to 07.x using the Sun StorageTek 6000 Array Firmware Upgrade Utility fails. The status of the array is "Not Upgradeable". The Upgrade Utility reports the following error:

Event log verification error. You cannot upgrade the storage array until the problem is resolved. Contact your technical support representative to resolve this issue. Event log issues: Too many destination driver events.

Cause

The Firmware Upgrade Utility checks the status of the array before it will allow the upgrade to 7.x to proceed. If the Major Event Log contains too many errors, it will report a "Not Upgradeable" status and the upgrade will fail.

For arrays which are running 06.60.11.11 firmware or below AND contain 750Gb Seagate SATA drives, you may be affected by firmware <BUG 15414220> which fills the MEL with excessive check conditions.

MEL sample:

1/2/14 6:35:16 AM,9,1012,Error,Informational, Destination driver error, 1000205/24/0, Drive, Tray 85, Slot 12, Controller in slot A
1/2/14 6:35:16 AM,8,100A,Error,Informational, Drive returned CHECK CONDITION, 5/24/0, Drive, Tray 85, Slot 12, Controller in slot A
1/2/14 6:35:16 AM,7,1012,Error,Informational, Destination driver error, 205/24/0, Drive, Tray 85, Slot 13, Controller in slot A
1/2/14 6:35:16 AM,6,100A,Error,Informational, Drive returned CHECK CONDITION, 5/24/0, Drive, Tray 85, Slot 13, Controller in slot A
1/2/14 6:35:16 AM,5,1012,Error,Informational, Destination driver error, 1000205/24/0, Drive, Tray 85, Slot 14, Controller in slot A
1/2/14 6:35:16 AM,4,100A,Error,Informational, Drive returned CHECK CONDITION, 5/24/0, Drive, Tray 85, Slot 14, Controller in slot A
1/2/14 6:35:16 AM,3,1012,Error,Informational, Destination driver error, 205/24/0, Drive, Tray 85, Slot 15, Controller in slot A
1/2/14 6:35:16 AM,2,100A,Error,Informational, Drive returned CHECK CONDITION, 5/24/0, Drive, Tray 85, Slot 15, Controller in slot A

Solution

If the array is running 06.60.11.11 or below AND contains 750Gb Seagate SATA drives, use CAM to upgrade firmware to 06.60.22.10 which resolves <Bug 15414220>. This will stop the excessive check conditions logging to the MEL.
Clear the MEL using the following CAM CLI command :

service -d <arrayname> -c reset -t mel

Location for `service`command :

Solaris : /opt/SUNWsefms/bin/
Linux : /opt/sun/cam/private/fms/bin/
Windows : C:\Program Files\Sun\Common Array Manager\Component\fms\bin\
Use the Firmware Upgrade Utility to check the status of the array and proceed with upgrade.

References

<BUG:15444955> - SUNBT6640336-CHROMIUM2 DDE ON 750GB DRIVES
<NOTE:1004206.1> - Sun StorageTek [TM] 6130/6140/6540: Decoding Destination Driver Events for Firmware 06.16.xx.10 and Above
<BUG:15414220> - SUNBT6588535-CHROMIUM2 750GB DRIVES REPORT CHECK CONFIDTIONS AND DDE'S IN MAJORE
<NOTE:1011474.1> - Sun Storage 6140 Array Firmware Matrix

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