Disk reported unexpected SCSI SENSE data to controller which may indicate a compatibility issue between the controller firmware version and disk model, sun-id=/SYS/DBP/HDDx

Asset ID:	1-72-1606837.1
Update Date:	2018-03-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1606837.1 : Disk reported unexpected SCSI SENSE data to controller which may indicate a compatibility issue between the controller firmware version and disk model, sun-id=/SYS/DBP/HDDx

Applies to:

Sun Fire X4270 M2 Server - Version Not Applicable to Not Applicable [Release N/A]
x86 64 bit

Symptoms

Server keeps alerting with this:
"Disk reported unexpected SCSI SENSE data to controller which may indicate a compatibility issue between the controller firmware version and disk model, sun-id=/SYS/DBP/HDD0"

Cause

The issue happen only on a Hard Disk which is set as Global HotSpare. In this current case 12 Disk installed and Disk 0 is configured as Global HotSpare:

MegaCli Command is:

MegaCli -ShowSummary -aAll

Connector : Port 0 - 3: Slot 0
Vendor Id : SEAGATE
Product Id : ST32000SSSUN2.0T
State : Global HotSpare
Disk Type : SAS,Hard Disk Device
Capacity : 1.817 TB
Power State : Active

All other Disks:
Connector : Port 0 - 3: Slot 1
Vendor Id : SEAGATE
Product Id : ST32000SSSUN2.0T
State : Online
Disk Type : SAS,Hard Disk Device
Capacity : 1.817 TB
Power State : Active

Storage Controller:
Hardware Controller
ProductName : LSI MegaRAID SAS 9261-8i(Bus 0, Dev 0)
SAS Address : 500605b003b35210
FW Package Version: 12.12.0-0079
Status : Optimal

<Bug: 16800787> has been raised for this issue

Solution

Update to Oracle Hardware Management Pack version 2.3.0 or above to resolve this issue.

References

<NOTE:1531798.1> - Hwmgmtd may report "unexpected SCSI SENSE" event
<BUG:16800787> - DISK REPORTED UNEXPECTED SCSI SENSE DATA

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