Mammoth Install V2.3.1 Step 1 Fails with Error pinging ASR on Oracle Big Data Appliance

Asset ID:	1-72-1601685.1
Update Date:	2014-05-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1601685.1 : Mammoth Install V2.3.1 Step 1 Fails with Error pinging ASR on Oracle Big Data Appliance

Related Items


Big Data Appliance X3-2 Hardware
 Big Data Appliance X3-2 Full Rack
 Big Data Appliance X3-2 In-Rack Expansion
 Big Data Appliance X4-2 Hardware
 Big Data Appliance X4-2 Full Rack
 Big Data Appliance X4-2 Starter Rack
 Big Data Appliance Hardware
 Big Data Appliance X4-2 In-Rack Expansion
 Big Data Appliance Integrated Software
 Big Data Appliance X3-2 Starter Rack

Related Categories


PLA-Support>Eng Systems>BDA>Big Data Appliance>DB: BDA_EST

In this Document

Symptoms

Cause

Solution

References

Created from <SR 3-8021675451>

Applies to:

Big Data Appliance Integrated Software - Version 2.3.1 and later
Big Data Appliance X4-2 Hardware - Version All Versions and later
Big Data Appliance X4-2 Full Rack - Version All Versions and later
Big Data Appliance X4-2 In-Rack Expansion - Version All Versions and later
Big Data Appliance X4-2 Starter Rack - Version All Versions and later
Linux x86-64

Symptoms

Mammoth installation V2.3.1 Step 1 Fails with errors:

SUCCESS: All server software checks succeeded
ERROR: 1
ERROR: Error pinging ASR: <ASR Server>
ERROR: <ASR Server> has 162 : CLOSED
ERROR: Errors found verifying ASR setup requirements.
ERROR: Please disable ASR using the spreadsheet and regenerate the mammoth input params file.
ERROR: Use mammoth-config add asr later to configure ASR or
ERROR: Please fix the issues and re-run this step.

Additionally neither Ping nor SSH to the ASR Manager works.

Cause

This is caused by the ASR Manager host system being down.

Solution

Check the ASR host to see if it is up. This error is resolved when the ASR Manager host is brought back up and ASR is pingable again.

References

<BUG:17819564> - ASR SETUP IN STEP 15 FAILS ON V2.3.1 OL6 MAMMOTH INSTALLATION
<NOTE:1598297.1> - Oracle Big Data Appliance Base Image Version 2.3.1 for New Installations
<NOTE:1597576.1> - Oracle Big Data Appliance Mammoth (Software Deployment Bundle) Release V2.3.1 for New Installations
<NOTE:1600752.1> - How to Create and Add a User to a Secure Cluster with Kerberos for Oracle Big Data Appliance v2.3.1
<NOTE:1601635.1> - Installing ASR in Mammoth 2.3.1 Step 15 Fails or Using 'mammoth-reconfig add asr' Fails with "Asr::Setupasr/Package [sun-servicetag]/ensure) change from absent to latest failed"

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