Installing ASR in Mammoth 2.3.1 Step 15 Fails or Using 'mammoth-reconfig add asr' Fails with "Asr::Setupasr/Package [sun-servicetag]/ensure) change from absent to latest failed"

Asset ID:	1-72-1601635.1
Update Date:	2014-05-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1601635.1 : Installing ASR in Mammoth 2.3.1 Step 15 Fails or Using 'mammoth-reconfig add asr' Fails with "Asr::Setupasr/Package [sun-servicetag]/ensure) change from absent to latest failed"

Applies to:

Big Data Appliance Integrated Software - Version 2.3.1 and later
Big Data Appliance X3-2 Full Rack - Version All Versions and later
Big Data Appliance X3-2 Starter Rack - Version All Versions and later
Big Data Appliance X4-2 Full Rack - Version All Versions and later
Big Data Appliance X4-2 Starter Rack - Version All Versions and later
Linux x86-64

Symptoms

Installing Mammoth V2.3.1 step 15 or running 'mammoth-reconfig add asr' fails with errors like the following:

Error [7327]: (//<server 1>//Stage[main]/Asr::Setupasr/Package
[sun-servicetag]/ensure) change from absent to latest failed: Could not update:
Execution of '/bin/rpm -i --oldpackage /root/Extras/ASR/sun-servicetag-1.1.5-
1.i386.rpm' returned 1: error: Failed
dependencies:#012#011/usr/lib/libxml2.so.2 is needed by sun-servicetag-1.1.5-
1.i386#012#011libuuid.so.1 is needed by sun-servicetag-1.1.5-
1.i386#012#011libxml2.so.2 is needed by sun-servicetag-1.1.5-
1.i386#012#011libz.so.1 is needed by sun-servicetag-1.1.5-1.i386#012 at
/opt/oracle/BDAMammoth/puppet/modules/asr/manifests/setupasr.pp:9

Cause

Oracle Linux 6 base image V2.3.1 is missing required rpms for ASR. This is filed as "Bug:17819564 - ASR SETUP IN STEP 15 FAILS ON V2.3.1 OL6 MAMMOTH INSTALLATION".

Solution

This will be fixed in Oracle Linux 6 base image V2.4.0.

If this problem is run into in Oracle Linux 6 base image V2.3.1 please follow these steps to resolve:

1. Download the following rpms and transfer to Node01 into a new directory on the BDA Cluster. These can be downloaded from:

http://public-yum.oracle.com/repo/OracleLinux/OL6/4/base/i386/getPackage/libuuid-2.17.2-12.9.el6.i686.rpm
http://public-yum.oracle.com/repo/OracleLinux/OL6/4/base/i386/getPackage/libcom_err-1.41.12-14.el6.i686.rpm
http://public-yum.oracle.com/repo/OracleLinux/OL6/4/base/i386/getPackage/zlib-1.2.3-29.el6.i686.rpm
http://public-yum.oracle.com/repo/OracleLinux/OL6/4/base/i386/getPackage/libxml2-2.7.6-8.0.1.el6_3.3.i686.rpm
http://public-yum.oracle.com/repo/OracleLinux/OL6/4/base/i386/getPackage/e2fsprogs-libs-1.41.12-14.el6.i686.rpm

2. Create a new directory on all nodes of the BDA cluster to copy the rpms to. Replace <dir> with the new directory name that will be created.

# dcli -C mkdir /<dir>

3. Once downloaded, copy the rpms to all nodes of the BDA cluster to the new directory created. Change <dir> in command for the new directory created.

# dcli -C scp root@bdaNode01:/<dir>/* /<dir>/

3. Verify the rpms were copied. Change <dir> in command for the new directory created.

# dcli -C ls -l /<dir>

4. Check for rpms prior to install. Nothing should be returned.

5. Install the rpms with the following command:

# dcli -C 'rpm -ivh --force /<dir>/e2fsprogs-libs-1.41.12-14.el6.i686.rpm /<dir>/libxml2-2.7.6-8.0.1.el6_3.3.i686.rpm /<dir>/zlib-1.2.3-29.el6.i686.rpm /<dir>/libcom_err-1.41.12-14.el6.i686.rpm /<dir>/libuuid-2.17.2-12.9.el6.i686.rpm'

6. Check for rpms after the install:

7. Repeat step 15 for mammoth ASR install. Replace <rack name> with the BDA Rack name being installed.

# ./mammoth -s 15 <rack name>

If this is a 'mammoth-reconfig add asr' reissue the command:

# ./mammoth-reconfig add asr

References

<BUG:17819564> - ASR SETUP IN STEP 15 FAILS ON V2.3.1 OL6 MAMMOTH INSTALLATION

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