Description: A Device Necessary To Support A Configuration Has Failed.

Asset ID:	1-72-1600497.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1600497.1 : Description: A Device Necessary To Support A Configuration Has Failed.

Applies to:

SPARC T5-4 - Version All Versions to All Versions [Release All Releases]
SPARC T5-8 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

SPT-8000-1Q "Chassis Device Fail" triggered due to POST I2C test fault resulting in a generic FMA event;

{DATE} 12:20:56 3de49102-1e0f-e8c8-dfd5-d63499590f17 SPT-8000-1Q Critical

Problem Status : solved
Diag Engine : fdd / 1.0
System
Manufacturer : Oracle Corporation
Name : SPARC T5-4
Part_Number : 31733687+1+1
Serial_Number : AKXXXXXXXX
Host_ID : XXXXXXXX

----------------------------------------
Suspect 1 of 1 :
Fault class : fault.chassis.device.fail
Certainty : 100%
Affects : /chassis=0/motherboard=0
Status : faulted but still in service

FRU
Location : "/SYS/MB"
Manufacturer : Oracle Corporation
Name : ASSY,MB,MM,T5-4,T5-8
Part_Number : 7070931
Revision : 01
Serial_Number : XXXXXXX+XXXXXXXX
Chassis
Manufacturer : Oracle Corporation
Name : SPARC T5-4
Part_Number : 31733687+1+1
Serial_Number : AKXXXXXXXX
Status : faulty

Description : A device located in the chassis that supports the blade server
has failed.

Response : The service required LED on the chassis that supports the blade
server may be illuminated.

Impact : Loss of power or cooling redundancy may have adverse impact on
blade server.

Action : Please refer to the associated reference document at
http://support.oracle.com/msg/SPT-8000-1Q for the latest service
procedures and policies regarding this diagnosis.

Cause

Test failure shown above which occurred when issuing a read request to a device on the I2C bus, reported by FMA on the Service Processor.

{snapshot}/fma/@persist@faultdiags@ereports.log

{DATE} ereport.chassis.post.dev.test-fail@/SYS/MB
IPOSTReport = ERROR
detector = /SYS/MB/1V0_SAS0_OBPS
TestTitle = ZL9117M Ipost Read Test
Operation = I2C Register Read
Bus = 0x06
MuxChannel = 0x00
SlaveAddr = 0x56
RegAddr = 0x0000009b
ReportEnd = ReportEnd

Solution

Power cycle the system on first event, if repeat event occurs escalate the issue to Oracle Support.

Attachments

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