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Windows or MAC 64 bit machines have problems Launching - Redirection from the ELOM in X2100 M2 and X2200 M2 servers, Java RKVM fails with Authentication failure.

In this Document

Symptoms

Cause

Solution

Created from <SR 3-8027746401>

Applies to:

Symptoms

Customer is not able to launch redirection from ELOM on a KMA X2100 M2 nor X2200 M2 server from a 64 bit Laptop running Windows 7 Java 6_21 nor Java 6_45.

Also not able to Launch the Redirection from a 64 bit PC running Java 7_45 through FireFox, IE nor Windows Chrome.

Cause

The problem appears to the 64 bit version of Java.

The X2100 M2 and X2200 M2 KMAs are both 32 bit servers that were manufactured before the 64 bit Java version and therefore Java 64 is not able to run the redirection.
 

 

Solution

I was able to launch the Remote Control - Redirection from a Windows XP operating in 32 bit emulation through FireFox, running Java 7_45

Search for javaws.exe (32 bit version of Jave) in the Windows Java directory or Search for javaws.exe on Windows 64 bit server.  If the javaws.exe file can not be found, it can be downloaded from the Java website and installed on the Windows 7 machine.

Log into ELOM from a browser and select Remote Control and Redirection.  The Java RKVM should launch but will fail unless "Other" is selected from the menu and the path to javaws.exe is entered. 

The Launch - Redirection should then complete.  

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