OKM - KMA Software Upgrade Process Will Not Apply 2.5.2 Code

Asset ID:	1-72-1596038.1
Update Date:	2015-12-31
Keywords:

Solution Type Problem Resolution Sure

Solution 1596038.1 : OKM - KMA Software Upgrade Process Will Not Apply 2.5.2 Code

Applies to:

Oracle Key Manager - Version 2.3 to 2.5.2 [Release 2.0]
Information in this document applies to any platform.

Symptoms

Error messages in the KMS Audit log during the Software Upgrade process:

44044DCF50530146000000000005E212 44044DCF50530146 tx8kmmfm03 Local Management Operations Medium Term Retention Apply Software Upgrade Error Error 000151000001 2013-10-20 06:44:13.344431+00 nbkfwpx 171.149.14.93 Check other recent audit events to see whether a full file system has been detected. Reboot the KMA and retry the operation (if one was made). If this problem persists, contact Customer Support. The KMA might need to be replaced.

44044DCF50530146000000000005E216 44044DCF50530146 tx8kmmfm03 System Messages Medium Term Retention Apply Software Upgrade Upgrade KMA Install failed and so cannot apply this upgrade Error 000151000274 2013-10-20 06:44:12.481+00 nbkfwpx 171.149.14.93 Error Code = 768 Check other recent audit events to see whether a full file system has been detected. Reboot the KMA and retry the operation (if one was made). If this problem persists, contact Customer Support. The KMA might need to be replaced.

The server has been rebooted and the upgrade process was retried a few more times. Yet, the problem persists.

The KMA with OKM 2.3.1 was installed over a year ago and this is the first time that the software is being upgraded.

Changes

Upgrading OKM to the latest release

Cause

Some KMA's manufactured a year or so back have disks that were partitioned incorrectly.
The problem comes up during the upgrade process.

Solution

Replace the KMA disk.
The KMA disk may be loaded with OKM 2.3.1. If this is the case, run the
software upgrade process to update the OKM software to the desired release level.

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