| Asset ID: |
1-72-1594460.1 |
| Update Date: | 2017-05-01 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1594460.1
:
T5440 Doesn't Power On Due to a CPU POK Glitch
| Related Items |
- Sun SPARC Enterprise T5440 Server
|
| Related Categories |
- PLA-Support>Sun Systems>SPARC>CMT>SN-SPARC: T5xx0
|
In this Document
Created from <SR 3-7960467691>
Applies to:
Sun SPARC Enterprise T5440 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Symptoms
Customer reports the system is down and won't power on.
-> show faulty will most likely show a fault on a CPU:
-> show faulty
Target | Property | Value
--------------------+------------------------+---------------------------------
/SP/faultmgmt/0 | fru | /SYS
/SP/faultmgmt/0/ | timestamp | Oct 16 18:05:53
faults/0 | |
/SP/faultmgmt/0/ | sp_detected_fault | Poweron failed: suspect
faults/0 | | components: CPU1
Looking at the ILOM logs a continuous POK Glitch on the CPU can be seen:
-> show /SP/logs/event/list
2035 Wed Oct 16 18:46:53 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2034 Wed Oct 16 18:46:42 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2033 Wed Oct 16 18:46:31 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2032 Wed Oct 16 18:46:20 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2031 Wed Oct 16 18:46:09 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2030 Wed Oct 16 18:45:58 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2029 Wed Oct 16 18:45:47 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2028 Wed Oct 16 18:45:36 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2027 Wed Oct 16 18:45:24 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2026 Wed Oct 16 18:45:13 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2025 Wed Oct 16 18:45:00 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2024 Wed Oct 16 18:44:49 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2023 Wed Oct 16 18:44:38 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2022 Wed Oct 16 18:44:27 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2021 Wed Oct 16 18:44:16 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2020 Wed Oct 16 18:44:04 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2019 Wed Oct 16 18:43:53 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
2018 Wed Oct 16 18:43:42 2013 Chassis Log minor
POK Glitch: /SYS/MB/CPU1 (vmem)
Cause
The above data indicates a possible hardware issue.
Solution
Open an SR with Oracle Support to review the logs from the system and determine the cause of it.
In order to save time you can upload with the creation of the SR a snapshot.
For more information on how to collect a snapshot and an explorer please see Troubleshooting data needed for T5xx0 servers (Doc ID 1475104.1)
This is most likely a CPU module issue. Consider replacing that first.
References
<BUG:15622161> - SUNBT6925700-SPARC_3.0.10 NEED SC SUPPORT ON NEW POK GLITCH LOGIC THAT HAS BEEN
<NOTE:1475104.1> - Troubleshooting data needed for T5xx0 servers
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