| Asset ID: |
1-72-1591230.1 |
| Update Date: | 2018-02-14 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1591230.1
:
Diagnosing iostat Hard Errors on SPARC Servers DVD ROM
| Related Items |
- Sun Fire V440 Server
- Sun Fire V1280 Server
- Sun SPARC Enterprise M8000 Server
- Sun Fire V890 Server
- Sun Fire E2900 Server
- Sun SPARC Enterprise M4000 Server
- Sun Fire V880 Server
- Sun SPARC Enterprise M3000 Server
- Sun SPARC Enterprise M9000-32 Server
- Sun Fire V445 Server
- Sun Netra 1290 Server
- Sun SPARC Enterprise M5000 Server
- Sun SPARC Enterprise M9000-64 Server
|
| Related Categories |
- PLA-Support>Sun Systems>SPARC>Workgroup Servers>SN-SPARC: SF-V4x0
|
In this Document
Created from <SR 3-7856525721>
Applies to:
Sun Fire V440 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V445 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V1280 Server - Version All Versions to All Versions [Release All Releases]
Sun Netra 1290 Server - Version All Versions and later
Information in this document applies to any platform.
This document is intended to provide help to customers when dealing with errors in iostat for the CD/DVD- ROM unit.
Symptoms
We can see that iostat shows some errors in the DVD drive unit :
To get this information we can use :
# iostat-En
c1t0d0 Soft Errors: 0 Hard Errors: 619 Transport Errors: 1
Vendor: TOSHIBA Product: DVD-ROM SD-C2612 Revision: 1011 Serial No:
Size: 0.00GB &lt;0 bytes&gt;
Media Error: 619 Device Not Ready: 0 No Device: 0 Recoverable: 0
Illegal Request: 2367 Predictive Failure Analysis: 0
And in the messages file we see errors like this:
Sep 24 21:36:54 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:36:54 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:37:03 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:03 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:37:12 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:12 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:37:21 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:21 server Error for Command: read(10) Error Level: Fatal
Sep 24 21:37:39 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:39 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:37:48 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:48 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:37:57 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:57 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:37:58 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:58 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:38:07 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:38:07 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:38:16 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:38:16 server Error for Command: read(10) Error Level: Retryable
Sep 24 21:38:25 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:38:25 server Error for Command: read(10) Error Level: Fatal
Changes
There are no recent changes or replacements in the server.
Cause
Verify that the scsi and ide driver patches are current, but most of the time this kind of issues are caused by a bad DVD inserted in the DVD drive.
V440 has HP OpenView installed, sometimes third party monitoring software can cause issues. for testing purposes ask customer to stop HP OpenView and monitor for few days
Solution
- Monitor iostat counters for the DVD Drive
-Verify that the scsi and ide driver patches are current
- Test with a new disk and see if the DVD works fine and no new iostat errors are present
- If no errors the unit is fine and no replacement is needed (iostat counters will be reset after a reboot)
- If errors persist, please contact Oracle Technical Support for further assistance.
References
<NOTE:1012731.1> - How to Reset the iostat -E Error Counters Without Rebooting
<NOTE:1010946.1> - General Guidance for Diagnosis (Disk Failures/Errors) and Replacing Internal Server Disks and JBOD Disks within Solaris
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