SPARC T3/T4/T5: usba:(hubd2): "Connecting device on port 3 failed" WARNING message reported at system boot

Asset ID:	1-72-1583230.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1583230.1 : SPARC T3/T4/T5: usba:(hubd2): "Connecting device on port 3 failed" WARNING message reported at system boot

Applies to:

SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
SPARC T3-2 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
SPARC T3-1 - Version All Versions to All Versions [Release All Releases]
SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

SPARC T3/T4 system reports USB device connection has failed during boot up.

Boot device: /pci@400/pci@2/pci@0/pci@e/scsi@0/disk@w5000cca012418da1,0:a File and args:
SunOS Release 5.10 Version Generic_150400-01 64-bit
Copyright (c) 1983, 2013, Oracle and/or its affiliates. All rights reserved.
Hostname: solana0

solana0 console login:
WARNING: /pci@400/pci@1/pci@0/pci@b/pci@0/usb@0,2/hub@2/hub@3 (hubd2): Connecting device on port 3 failed
WARNING: /pci@400/pci@1/pci@0/pci@b/pci@0/usb@0,2/hub@2/hub@3 (hubd2): Connecting device on port 3 failed

solana0 console login:

Cause

The issue is due to Hardware BUG 15741473 (which will not be fixed). A software workaround was implement under BUG 15778364 and the fix has been delivered in Solaris 11U1. A backport was made for Solaris 10 under BUG 17405925 and has been released as Solaris 10 Patch 149638-04. The WARNING message appearing on the console has no impact to system availability or functionality and may be safely ignored. For SPARC T5 systems running Solaris 10 a backport under bug 18007660 was done to address BUG 15741473, released in Solaris 10 Patch 149638-05.

Solution

This is Fixed in Solaris 11 Update 1, and fixed in Solaris 10 with Patch 149638-04 , For SPARC T5 systems running Solaris 10 this issue is resolved in Solaris 10 Patch 149638-05

If FMA is reporting PCIEX-8000-5Y or FMD-8000-11 for on board USB interconnect, you may want to refer to the following document.

USB faults seen on T3 or T4 platforms during boot of Operating System (Doc ID 1566851.1)

References

<BUG:15741473> - SUNBT7090216 ENABLING INTERCONNECT PRODUCES USBA "CONNECTING DEVICE ON PORT 3 FA
<BUG:17405925> - BACKPORT 15778364 TO SOLARIS_10U9
<BUG:15778364> - SUNBT7153026 ILOMCONFIG-INTERCONNECT ERRORS IN SMF LOG ON BOOTED TE
<BUG:18007660> - USB@0/HUB@5 : CONNECTING DEVICE ON PORT 2 FAILED WARNING ON T5-2 WITH S10

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