VSM/SVA - SIM Alert or Serious Alert with FSCF305

Asset ID:	1-72-1580257.1
Update Date:	2017-11-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1580257.1 : VSM/SVA - SIM Alert or Serious Alert with FSCF305

Applies to:

Sun StorageTek VSM System - Version 4 to 5C [Release 4.0 to 5.0]
Sun StorageTek V2X SVA Disk System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

V2X or VSM getting serious alert or SIM error with fscF305.

Cause

FSCF305_CC_CMI_HARDWARE_FAILURE 0xF305

The analysis of cache status and state done in
  cc_generate_fsc indicates major ACMI Card problems (ACMI
  Internal Error).

  Possible failing FRUs: ACMI

Solution

NOTE: Reference KM 1399676.1 to process the files using SPLAT
1. Get a full set of base files from the VTSS/SVA using standard processes.

2. Place files on zenobia using standard filing conventions.

3. Run the crunch_it all script.
Example: crunch_it all <enter>

4. Open hic.dmp file for review
Example: less hic.dmp <enter>

5. Verify there is an entry in the hic.dmp under the PSA section with FSC F402
Example:
Found PSA Action has taken place
--------------------------------
13/08/29 01:41:33 PSA 0xf305 INIT FENCE 0101 44 - CU.2.ACMI0

6. Make note of card name and which ACMI card it is (ACMI0 in this example)
    and CFEid number (101 in this example).
    WARNING Don't get confused with card location CU.2 with card number ACMI[0-3].
    All the ACMI cards are located in CU.2.

7. Open crnt.fru.lst to identify part number of card to replace.
    Example less crnt.fru.lst

8a. Look for the card name identified in step 5
8b. Look up part number for card identified in step 8a.

9. Create FS task to have the defective card replaced.

10. Update customer with your research results and action plan.

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