Sun Microsystems, Inc.  Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition
   Home | Current Systems | Former STK Products | EOL Systems | Components | General Info | Search | Feedback

Asset ID: 1-72-1574004.1
Update Date:2018-05-01
Keywords:
Solution Type  Problem Resolution Sure

Solution  1574004.1 :   SPARC T5 fails to power on with ILOM FMA diagnosing SPSUN4V-8000-RQ / fault.chassis.no-cpus-signed-on  

Related Items 
    

  • Netra SPARC T5-1B Server Module
    •  
  • SPARC T5-4
    •  
  • SPARC T5-2
    •  
  • SPARC T5-8
    •  
Related Categories 
    

  • PLA-Support>Sun Systems>SPARC>CMT>SN-SPARC: T5
    •  






In this Document


Symptoms


Cause


Solution



Created from <SR 3-7599656889>


Applies to:  

SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
SPARC T5-8 - Version All Versions to All Versions [Release All Releases]
Netra SPARC T5-1B Server Module - Version All Versions to All Versions [Release All Releases]
SPARC T5-4 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.



Symptoms


-  SPARC T5 system fails to power on with the system fault LED (AMBER)  turn on 


- The ILOM fault management shell diagnoses the issue with the following SUNW-MSG-ID: SPSUN4V-8000-RQ


- The FMA fault class is fault.chassis.no-cpus-signed-on


For Example


    -> show faulty
    Target             | Property              |     Value                             
-------------------+-----------------------+-----------------------------------
    /SP/faultmgmt/0    | fru                   | /SYS
    /SP/faultmgmt/0/   | class                 |     fault.chassis.no-cpus-signed-on
     faults/0          |                       | 
    /SP/faultmgmt/0/   | sunw-msg-id           | SPSUN4V-8000-RQ
     faults/0          |                       | 
    /SP/faultmgmt/0/   | component             | /SYS
     faults/0          |                       | 
    /SP/faultmgmt/0/   | uuid                  |     9cb20930-cf8f-42e1-b73c-ea9f503c5e
     faults/0          |                       | f9
    /SP/faultmgmt/0/   | timestamp             | 2013-07-26/09:40:56
     faults/0          |                       | 
    /SP/faultmgmt/0/   | fru_serial_number     | AK000XXXXX
     faults/0          |                       | 
    /SP/faultmgmt/0/   | fru_part_number       | 31735267+1+1
     faults/0          |                       | 
    /SP/faultmgmt/0/   | fru_name              | SPARC T5-2
     faults/0          |                       | 
    /SP/faultmgmt/0/   | fru_manufacturer      | Oracle Corporation
     faults/0          |                       | 
    /SP/faultmgmt/0/   | system_manufacturer   | Oracle Corporation
     faults/0          |                       | 
    /SP/faultmgmt/0/   | system_name           | SPARC T5-2
     faults/0          |                       | 
    /SP/faultmgmt/0/   | system_part_number    | 31735267+1+1
     faults/0          |                       | 
    /SP/faultmgmt/0/   | system_serial_number  | AK000XXXXX
     faults/0          |                       | 
    /SP/faultmgmt/0/   | chassis_manufacturer  | Oracle Corporation
     faults/0          |                       | 
    /SP/faultmgmt/0/   | chassis_name          | SPARC T5-2
     faults/0          |                       | 
    /SP/faultmgmt/0/   | chassis_part_number   | 31735267+1+1
     faults/0          |                       | 
    /SP/faultmgmt/0/   | chassis_serial_number | AK000XXXXX
     faults/0          |                       | 
    /SP/faultmgmt/0/   | system_component_manu | Oracle Corporation
     faults/0          | facturer              | 
    /SP/faultmgmt/0/   | system_component_name | SPARC T5-2
     faults/0          |                       | 
    /SP/faultmgmt/0/   | system_component_part | 31735267+1+1
     faults/0          | _number               | 
    /SP/faultmgmt/0/   | system_component_seri | AK000XXXXX
     faults/0          | al_number             | 
    /SP/faultmgmt/0/   | diagnosis_engine      | fdd 1.0
     faults/0          |                       |


 


 


Cause


This maybe not be due to HW fault, ensure that the service processor is reseated properly before opening a Hardware Service Request.


The recommend steps to isolate this issue are as follows.


STEP 1.) Power Down the platform, remove all AC inputs ( system remains unplugged for at least 60 seconds )


STEP 2.) Reseat the service processor on the System Board ( T5-2 and T5-1B ) or on the Main Module  ( T5-8 )


STEP 3.) Re-insert the AC inputs


STEP 4.) Log into ILOM fault management shell as user root (faultmgmtsp) and  clear the suspected component


Note: Kindly refer to the following documents for more information on clearing faults " How to use the Oracle ILOM 3.x Fault Management Shell ( Doc ID 1309092.1 )"


Example


faultmgmtsp> fmadm acquit /SYS


STEP 5.) then proceed to power on the platform (start /SYS)


 


Solution


Reseating the ILOM service processor and clearing the fault in ILOM fault management shell (faulmgmtsp) may bring the system back up.


If resolution does not resolve the issue kindly proceed to open a new hardware Service Request together with the latest system snapshot



Attachments

This solution has no attachment


















       

Copyright © 2018 Oracle, Inc.  All rights reserved.

 Feedback