Pillar Axiom: SNMP does not work in R5.x

Asset ID:	1-72-1573254.1
Update Date:	2014-12-11
Keywords:

Solution Type Problem Resolution Sure

Solution 1573254.1 : Pillar Axiom: SNMP does not work in R5.x

Applies to:

Pillar Axiom 600 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Pillar Axiom 500 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

SNMP queries do not respond on virtual Pilot IP address R5.x

Cause

This is a known Bug on the Pilot implementation of SNMP.

The Java SNMP libraries are binding only to the specific IP address of the pilot not to the shared IP which is the IP address that is shared between the Pilots.

Solution

For now, the solution is to use the specific Pilot IP. We realize this is an inconvenience for implementers because of course when the Pilot fails over, you now have to know to go query the other IP.

Engineering don’t have an ETA for a fix on this, but they will investigate what can be done for future release.

References

<BUG:17250823> - SNMP QUERIES DO NOT RESPOND ON THE SHARED PILOT IP

Attachments

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