SL8500 - Robot Initialization Error, Bot Down With Tape In Hand

Asset ID:	1-72-1571358.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1571358.1 : SL8500 - Robot Initialization Error, Bot Down With Tape In Hand

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Robot down in with tape in hand.

Logged into library to assess issue with LSM and pull logs for analysis, found the following.

3215 - (4X)
Robot initialization error - Data: 2013-07-01T12:37:18.917, 1.4.0.1.0, root, default, internal, 0, error, 1302, Failure from robot Code: 512 - Robot can not go operational, directorInitializeRequest: failed to re-initialize Z; DIRECTOR - Z Range NOT set!;
Robot initialization error - reinitialize - no operational robot to push with , robot=1,4,0,1,0
Robot initialization error - Data: 2013-07-01T15:40:49.016, 1.4.0.1.0, root, default, internal, 0, error, 1302, Failure from robot Code: 512 - Robot can not go operational, directorInitializeRequest: failed to re-initialize Z; DIRECTOR - Z Range NOT set!;
(Errors Started - 2013-07-01 12:37:18 Errors Stopped - 2013-07-01 15:40:49)

Cause

Device reboot successful. Reviewing logs regarding failure.

2013-07-01T12:37:07.442, 1.4.0.1.0, root, hli0, move, 8469201, error, 3955, "Error from device Code: 509 - Robot can not move wrist", Data=putCartridgeerror5014509

1,4,-9,2,4

Solution

Robot is not functional, needs to be replaced.

Contact the Technical Service Center, open up a Service Request, reference this knowledge entry and provide a Log Snapshot from the library to verify issue. The SR will be reviewed with a CSE dispatched as needed.

SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library (Doc ID 1307534.1)

References

<NOTE:1305969.1> - How to Remove and Replace a Non-Functional Robot in a SL8500:ATR:187:2

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