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Solution Type Problem Resolution Sure Solution 1568920.1 : SPARC T5-4/T5-8 persistently generates the following event PCIEX-8000-V2 even after replacing the HBA card
In this Document
Created from <SR 3-7430019151> Applies to:SPARC T5-8 - Version All Versions to All Versions [Release All Releases]SPARC T5-4 - Version All Versions to All Versions [Release All Releases] Information in this document applies to any platform. SymptomsThe SPARC T5-4/T5-8 server has generated an FMA event with error code PCIEX-8000-V2, the event itself does not panic the system but a noticeable performance degradation is observered from a Pallene-Q PCIE card. The output of Solaris command "prtdiag -v" shows that the Pallene-Q HBA is running at 4 lanes /SYS/RCSA/PCIE10 PCIE SUNW,qlc-pciex1077,2532 QLE2562 2.5GTx4 /pci@480/pci@1/pci@0/pci@4/SUNW,qlc@0/SYS/RCSA/PCIE10 PCIE SUNW,qlc-pciex1077,2532 QLE2562 2.5GTx4 /pci@480/pci@1/pci@0/pci@4/SUNW,qlc@0,1
We expect the output of the Solaris command "prtidag-v" for the Pallene-Q HBA to be running at 8 lanes /SYS/RCSA/PCIE10 PCIE SUNW,qlc-pciex1077,2532 QLE2562 2.5GTx8 /pci@480/pci@1/pci@0/pci@4/SUNW,qlc@0/SYS/RCSA/PCIE10 PCIE SUNW,qlc-pciex1077,2532 QLE2562 2.5GTx8 /pci@480/pci@1/pci@0/pci@4/SUNW,qlc@0,1
The ILOM fault management shell ( faultmgmt ) was flagging the HBA card on the PCIE Carrier Assembly as faulty. -> show faulty Target | Property | Value ---------------------------------------+-----------------------------------------+---------------------------------------------------/SP/faultmgmt/0 | fru |/SYS/MB /SP/faultmgmt/0/faults/0 | class | fault.io.pciex.bus-linkbw-down/SP/faultmgmt/0/faults/0 | component | /SYS/RCSA/PCIE10/CAR/CARD/SP/faultmgmt/0/faults/0 | uuid | c18248fa-2cc6-e9e5-ac44-fbb59b81ec6f/SP/faultmgmt/0/faults/0 | timestamp | 2013-06-21/02:32:49/SP/faultmgmt/0/faults/0 | system_component_serial_number | AK00XXXXXX/SP/faultmgmt/0/faults/0 | system_component_part_number | 31806934+1+1/SP/faultmgmt/0/faults/0 | system_component_name | SPARC T5-8/SP/faultmgmt/0/faults/0 | system_component_manufacturer | Oracle Corporation/SP/faultmgmt/0/faults/0 | chassis_serial_number | AK00XXXXXX/SP/faultmgmt/0/faults/0 | chassis_part_number | 31806934+1+1/SP/faultmgmt/0/faults/0 | chassis_name | SPARC T5-8/SP/faultmgmt/0/faults/0 | chassis_manufacturer | Oracle Corporation/SP/faultmgmt/0/faults/0 | system_serial_number | AK00XXXXXX/SP/faultmgmt/0/faults/0 | system_part_number | 31806934+1+1/SP/faultmgmt/0/faults/0 | system_name | SPARC T5-8/SP/faultmgmt/0/faults/0 | system_manufacturer | Oracle Corporation/SP/faultmgmt/0/faults/0 | fru_name | ASSY,MB,MM,T5-4,T5-8/SP/faultmgmt/0/faults/0 | fru_manufacturer | Oracle Corporation/SP/faultmgmt/0/faults/0 | fru_serial_number | 465769T+13195203F2/SP/faultmgmt/0/faults/0 | fru_rev_level | 03/SP/faultmgmt/0/faults/0 | fru_part_number | 7070931/SP/faultmgmt/0/faults/0 | mod-version | 1.16/SP/faultmgmt/0/faults/0 | mod-name | eft/SP/faultmgmt/0/faults/0 | severity | Major
Solaris FMA ( fmadm faulty ) has flagged the PCIE card and the Motherboard (/SYS/MB) [
root@aur7703s:~# fmadm faulty
--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Jun 21 02:32:49 c18248fa-2cc6-e9e5-ac44-fbb59b81ec6f PCIEX-8000-V2 Major
Problem Status : solved
Diag Engine : eft / 1.16
System
Manufacturer : Oracle-Corporation
Name : SPARC-T5-8
Part_Number : 31806934+1+1
Serial_Number : AK00XXXXXXX
Host_ID : 8635XXXX
----------------------------------------
Suspect 1 of 3 :
Fault class : fault.io.pciex.bus-linkbw-down
Certainty : 33%
Affects : dev:////pci@480/pci@1/pci@0/pci@4/SUNW,qlc@0,1
Status : faulted but still in service
FRU
Location : "PCIE10"
Manufacturer : unknown
Name : unknown
Part_Number : unknown
Revision : unknown
Serial_Number : unknown
Chassis
Manufacturer : Oracle Corporation
Name : SPARC T5-8
Part_Number : 31806934+1+1
Serial_Number : AK00XXXXXXX
Status : faulty
----------------------------------------
Suspect 2 of 3 :
Fault class : fault.io.pciex.bus-linkbw-down
Certainty : 33%
Affects : dev:////pci@480/pci@1/pci@0/pci@4
Status : faulted but still in service
FRU
Location : "/SYS/MB"
Manufacturer : unknown
Name : unknown
Part_Number : 7070931
Revision : 03
Serial_Number : 465769T+13195203F2
Chassis
Manufacturer : Oracle Corporation
Name : SPARC T5-8
Part_Number : 31806934+1+1
Serial_Number : AK00XXXXXXX
Status : faulty
----------------------------------------
Suspect 3 of 3 :
Fault class : fault.io.pciex.bus-linkbw-down
Certainty : 33%
Affects : dev:////pci@480/pci@1/pci@0/pci@4/SUNW,qlc@0
Status : faulted but still in service
FRU
Location : "PCIE10"
Manufacturer : unknown
Name : unknown
Part_Number : unknown
Revision : unknown
Serial_Number : unknown
Chassis
Manufacturer : Oracle Corporation
Name : SPARC T5-8
Part_Number : 31806934+1+1
Serial_Number : AK00XXXXXXX
Status : faulty
Description : A decrease in PCIe link bandwidth has been detected.
Response : None.
Impact : Potential performance degradation for the devices associated with
this fault.
Action : Use 'fmadm faulty' to provide a more detailed view of this event.
Please refer to the associated reference document at
http://support.oracle.com/msg/PCIEX-8000-V2 for the latest
service procedures and policies regarding this diagnosis.
Changes
CauseThe issue has been traced to a faulty PCI Express Carrier Assembly ( CRU 7069814 ) SolutionThe recommended resolution is to do the following. STEP 1.) Physically reseat the PCIE Card and the PCIE Carrier Assembly STEP 2.) Clear ( fmadm repair ) the error from Solaris FMA and ILOM FDD ( faultmgmt shell) STEP 3.) If issue still persist, after carrying out STEP 2 proceed to replace the PCI Express Carrier Assembly STEP 4.) repeat STEP 2 STEP 5.) If issue still persist after STEP 4, proceed to replace the HBA
References<NOTE:1559361.1> - T5-4/T5-8 : PCIE fabric error panic or/and ereports on QLogic Fiber Channel HBA populated slotsAttachments This solution has no attachment |
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