Applying BP17 on SuperCluster rootcrs.pl -patch Reports "Failed to patch QoS users"

Asset ID:	1-72-1566478.1
Update Date:	2013-08-09
Keywords:

Solution Type Problem Resolution Sure

Solution 1566478.1 : Applying BP17 on SuperCluster rootcrs.pl -patch Reports "Failed to patch QoS users"

Applies to:

SPARC SuperCluster T4-4 Full Rack - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Applying BP17 on SOLARIS SPARC Database. rootcrs.pls -patch reports an error " Failed to patch QoS users. "

Output of

rootcrs.pl -patch

looks like following:

# /u01/app/11.2.0.3/grid/crs/install/rootcrs.pl -patch
Using configuration parameter file: /u01/app/11.2.0.3/grid/crs/install/crsconfig_params
CRS-4123: Oracle High Availability Services has been started.
Failed to patch QoS users.

crspatch.log shows entries like following

2013-06-22 10:38:54: Error encountered in the command /u01/app/11.2.0.3/grid/bin/qosctl -autogenerate
> shell-init: error retrieving current directory: getcwd: cannot access parent directories: Permission denied
> Error occurred during initialization of VM
> java.lang.Error: Properties init: Could not determine current working directory.
> End Command output
2013-06-22 10:38:54: Failed to patch QoS users.

Cause

It an issue similar to Unpublished Bug 12698968 - SOL11-11203: FAILED TO WRITE THE CHECKPOINT WITH ERROR CODE IS 256

An attempt to retrieve current directory gets a Permission denied error from OS.

Solution

chmod 755 /root

cd /home/oracle (or wherever the home directory of "oracle" user)

then

/u01/app/11.2.0.3/grid/crs/install/rootcrs.pl -unlock
/u01/app/11.2.0.3/grid/crs/install/rootcrs.pl -patch

References

<BUG:17000282> - UPDATE OF SSC IS FAILING WHEN UPDATE IS RUN FROM S11 SRU 8.5

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