When Upgrading ILOM/BIOS FW on X4270 M2 Server from SW 1.3 to SW 1.6/1.7 the System becomes Non-bootable, Resetting Itself Iindefinitely

Asset ID:	1-72-1560060.1
Update Date:	2018-03-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1560060.1 : When Upgrading ILOM/BIOS FW on X4270 M2 Server from SW 1.3 to SW 1.6/1.7 the System becomes Non-bootable, Resetting Itself Iindefinitely

Applies to:

Sun Fire X4270 M2 Server - Version Not Applicable to Not Applicable [Release N/A]
x86

Symptoms

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X4270M2 running SW 1.3 (ILOM version 3.0.14.11 build r61398) + Erie-INT (SGX-SAS6-INT-Z) with LSI firmware 05.00.17.00

When upgrading the ILOM/BIOS FW from SW 1.3 to the version contained under SW 1.6 or SW 1.7 the server becomes non-bootable.

The server is rebooting itself shortly after the LSI controller is initialized.

After attempted to apply FW 1.6, FW 1.6.1 and FW 1.7 to several SF X4270 M2. On each attempt, the ILOM reports that the BIOS and system firmware upgrade was successful. However, the servers kept rebooting indefinitely.

As a workaround, downgrade the ILOM/BIOS back to the previous version.

Cause

This is an LSI FW (firmware) issue.

More details under <Bug: 15696280> <Bug: 15688279> <Bug: 15693808>

Solution

Before upgrading ILOM/BIOS FW to the version contained under SW 1.6 / 1.7 the SGX-SAS6-INT-Z HBA FW should be upgraded to version 11.05.02.00

SW 1.3 contains HBA firmware (SGX-SAS6-INT-Z):
  - LSI MPT-Fusion SAS-2 8-Port internal 6Gb
  - Firmware version: 05.00.17.00
  - BIOS version: 07.05.05.00

SW 1.6 contains HBA firmware (SGX-SAS6-INT-Z):
  - LSI MPT-Fusion SAS-2 8-Port internal 6Gb
  - Firmware version: 11.05.02.00
  - BIOS version: 07.21.04.00

This issue has been added to the X4270 M2 product issue (issue #21)

References

<NOTE:1312847.1> - Oracle Explorer Data Collector Resource Center
<BUG:16868222> - AFTER UPGRADING ILOM/BIOS FW FROM SW 1.3 TO 1.6/1.7 SYSTEM BECOMES UNBOOTABLE

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