SL3000 - FSC 3323 : Robot Move Failed

Asset ID:	1-72-1557526.1
Update Date:	2017-06-07
Keywords:

Solution Type Problem Resolution Sure

Solution 1557526.1 : SL3000 - FSC 3323 : Robot Move Failed

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

3323: "Robot Move Failed -...

StorageTek Library Console (SLC) may show robot In Warning (Yellow) or Offline (Red) status

Cause

Any of the following conditions could cause FSC 3323 to be seen:

Stuck tape in one of the library's slots or drive.
Stuck tape in the robot's hand.
Mechanical or/and Electronic failure in the robot.

Solution

Check the status of the robot through SLC, if robot is Offline reboot it.

Reference <Document 1013648.1>, if a reboot will be attempted

If the troubleshooting fails, check for any existent Automatic Service Request (ASR) and if one was created, an Oracle Engineer will contact you within SLA.

If no ASR are present, please proceed and create a new Service Request reporting the issue and indicating the troubleshooting performed.

To discuss any of this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community, Oracle Tape Hardware

References

<NOTE:1014752.1> - SL8500 - What Causes a Call Home Event on the SL8500?

Attachments

This solution has no attachment