SL48 - Error: Robotic Failure 8F 0E, Library Cannot Load/Unload Tapes

Asset ID:	1-72-1556035.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1556035.1 : SL48 - Error: Robotic Failure 8F 0E, Library Cannot Load/Unload Tapes

Applies to:

Sun StorageTek SL48 Tape Library - Version All Versions and later
Information in this document applies to any platform.

Symptoms

The tape library cannot load/unload tapes or scan barcodes for inventory assessment due to a "Robotic Failure" error.

Error Codes
---------------------------------------------------
"8F 0E Robotic Failure","HE: cannot find slider block - Code: 8F - error during slider init -> get range - Code: 0E"

Updated the library firmware and it is now running H.10 / 3.10e. However, the same error persists. When using the RMI and selecting the Status > Inventory tab, the library shows that there is a tape in Drive 1 (tape labeled 000044L4), but the Source is shown as "N.A.", which is strange, because normally it reveals which slot the tape came from.

Reviewed SL48 Error Log:

13.05.20 08:03:24.17 LIB/ERR<80 8F 0E 34 2B 0F 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: cannot find slider block
13.05.20 07:41:14.88 LIB/ERR<80 8F 0E 00 2B 00 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: cannot find slider block

13.05.20 07:38:30.42 TRC/CST<51 48 2E 31 30 > Library firmware upgrade <----------------------------------------Code Update, Noted the time. Verified issue occurs before and after code upgraded.

13.05.17 12:59:10.63 LIB/ERR<80 8F 0E 12 2B 0F 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: cannot find slider block
13.05.17 12:56:44.56 LIB/ERR<80 8F 0E 40 2B 0F 00 00 00 00 00 00 FF FF FF FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: cannot find slider block

Cause

Defective robotic hand module.

Solution

Troubleshooting:
Early firmware versions were not able to use as much force to get or place media in a magazine. Upgrading the Library firmware might resolve this issue.
The current firmware for SL48 is H.10/3.10e.

The firmware version can be downloaded through MOS --> Patches & Updates --> Search (Number/Name or Bug Number (Simple))--> Write 128439-10 and click on Search Button --> Download

Should the problem persist after upgrading the code, contact the TSC, open a Service Request, reference this Knowledge Entry and provide the Dump/Error log from the SL48.

How to Collect Statistical and Dump / Error Logs From SL48 Library:ATR:1374571.1:2 [ID 1374571.1]

How to Upgrade Firmware in SL48 Library:ATR:1372168.1:2 [ID 1372168.1]

•If the error consistently happens on the same slot, try different tape cartridges in that slot.
• If the failure remains with the same slot, the magazine may be at fault.
• If the failure follows the tape cartridge, the tape cartridge may be at fault.
• If the device is performing an operation that automatically returns a tape cartridge to a certain slot, make sure another tape is not loaded in that slot.
• Run the wellness test.

Replacement chassis has resolved this issue.

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