Initial Power Up of Sun Server X3-2 Compute Node ILOM SP hangs in "ILOM Pre-boot Menu"

Asset ID:	1-72-1554892.1
Update Date:	2016-11-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1554892.1 : Initial Power Up of Sun Server X3-2 Compute Node ILOM SP hangs in "ILOM Pre-boot Menu"

Applies to:

Exalogic Elastic Cloud X3-2 Hardware - Version All Versions to All Versions [Release All Releases]
Linux x86-64

Symptoms

After powering on first time some of the Sun Server X3-2 Compute Nodes in a brand new Exalogic Rack Machine, fail to load. The Service Processor (SP) is stuck at "ILOM Pre-boot menu" as follows.

Sometimes you can type boot and SP comes back but then later it ends up back at Preboot Menu.

ILOM Pre-boot Menu
  ------------------
Type "h" and [Enter] for a list of commands, or "?" [Enter] for
command-line key bindings. Type "h cmd" for summary of 'cmd' command.

Preboot>

I2C Probe Test ... PASSED
Flash ID Test - Flash Bank 1 ... PASSED
Testing Watchdog ... PASSED
PHY #0 R/W Test ... PASSED
PHY #0 Link Status ... FAILED
checking for abnormal reboots: 3.
Warning: too many abnormal reboots, enable HOST boot.
  The host is ON (hostWantsPwr=1, powerGood=1,
  allowPwrOn=0|1, outOfReset=1, fatalError=0).

  ILOM Pre-boot Menu
  ------------------
Type "h" and [Enter] for a list of commands, or "?" [Enter] for
command-line key bindings. Type "h cmd" for summary of 'cmd' command.

Can not boot to ILOM, use 'net flash' to reflash ILOM.
Service mode enabled; check_physical_presence = 'no ;mfgmode'.

Preboot>

Cause

If the Locator button in conerned Sun Server X3-2 Compute Node is in ON position, then Preboot menu will be entered.

Following diagram shows the Sun Server X3-2 front panel component details:

x4170m3_front_panel

Figure Legend

1 Product Serial Number (PSN) label and Radio Frequency Identification (RFID) tag

2 Locator LED/Locator button: white

3 USB 2.0 connectors (2)

4 Service Required LED: amber

5 Power/OK LED: green

6 Power button

7 SP OK LED: green

8 Fan Fault LED: amber

9 Power Supply (PS) Fault LED: amber

10 System Over Temperature LED: amber

11 Storage drive 0 (optional)

12 Storage drive 1 (optional)

13 Storage drive 2 (optional)

14 Storage drive 3 (optional)

15 Storage drive 4 (optional)

16 Storage drive 5 (optional)

17 Storage drive 6 (optional)

18 Storage drive 7 (optional) (In Oracle Engineered Systems, storage drive 7 might be populated with a remote battery module for the host bus adapter (HBA) card.)

Solution

1. Check the Locater LED light and Power Button to make sure they out. Preboot menu will be entered into if this is in the ON position. If this looks OK go to step 2.

2. Unplug the Power Cables for this Server. Let the System Power off for couple of minutes. Then plug them back in. If this does not resolve continue to step 3.

3. If issues remains, re-flash the ILOM's

If above solution still not resolved the stuck "Pre-boot Menu", please contact Oracle Customer Support with a Service Request.

References

http://docs.oracle.com/cd/E22368_01/html/E27242/z40013721424138.html#scrolltoc
http://docs.oracle.com/cd/E19477-01/820-5830-13/820-5830-13.pdf

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