SL3000/SL8500 - Robot is Down or Offline in SL Console

Asset ID:	1-72-1552601.1
Update Date:	2017-06-07
Keywords:

Solution Type Problem Resolution Sure

Solution 1552601.1 : SL3000/SL8500 - Robot is Down or Offline in SL Console

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Robot is down

It shows up "Red" in SL Console

Cause

Multiple factors could cause a Handbot or Tallbot to go offline. However, all of them are hardware failures that require the robot to go inoperative.

Some of them might be:

- A tape is sticking out of a cell, so the bot was unable to fetch it.

- The hand was full when the robot initialized and there was no system cell available for dropping the cartridge off.

- Either a broken drive bezel or a cartridge obstructs the robot path.

Solution

The first solution attempt might be rebooting the robot.

Check the following document on how to reboot a device using SL Console:

SL3000/SL8500 - Rebooting a Device or Component Using SL Console (ID 1013648.1)

References

<NOTE:1382859.1> - SL8500/SL3000 - How to Troubleshoot "servo mech grip" Events
<NOTE:1013648.1> - SL3000/SL8500 - Rebooting a Device or Component Using SL Console

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