How to verify Power Supplies Issues In The Sun Cabinet (RTS

Asset ID:	1-72-1552578.1
Update Date:	2017-10-18
Keywords:

Solution Type Problem Resolution Sure

Solution 1552578.1 : How to verify Power Supplies Issues In The Sun Cabinet (RTS - RTU)

Applies to:

Sun Fire E6900 Server - Version All Versions and later
Sun Fire E4900 Server - Version All Versions and later
Sun Fire 6800 Server - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Customers will observe and amber LED on in one of the AC Power - Sun Fire Redundant Transfer Switch (RTS), or in showplatform -v or showplat -p they will see a Frame RTS failed.

Changes

Customer's will see and amber LED in the Sun Fire Cabinet, and from from the SC the showplatform -v and showplat -p , customer will be able to see the faulty RTS

Cause

This is caused because one of the RTS of the Cabinet failed

showplatform -v show us the failed RTS

Frame Fan Trays
  Left Tray Right Tray
  State: OK OK
  Power LED: On On
  Fault LED: Off Off
Service LED: Off Off
  Speed: Slow Slow
Temperature: Normal Normal
  Power: OK OK
  Fan 0: OK OK
  Fan 1: OK OK
  Fan 2: OK OK

Frame RTS
Rear/Left - OK, Component Failed <<<<<<<<<< Failed RTS
Rear/Right - OK, Connected to the System
Front/Left - OK, Connected to the System
Front/Right - OK

Solution

Verify on site that the RTS is with an amber LED on

If no possible to physically verify the issue, SC outputs from

SC> showplatform -v
SC> showplatform -p

will show us the faulty RTS.

After verify that, is necessary to contact Oracle for troubleshoot the issue.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in an appropriate My Oracle Support Community, Oracle Sun Technologies Community.

The AP for replace this part is described in the Sun Fire E6900/E4900 Systems Service Manual
In page (4-15 ): Replacing the RTS Modules

References

<NOTE:1003529.1> - Procedure to manually collect System Controller (SC) level failure data on Sun Fire[TM] v1280, E2900, 3800, 4800, E4900, 6800, E6900, and Netra 1280, 1290 servers.

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