KMS 1.2: Cannot Open Mozilla Web Browser

Solution Type Problem Resolution Sure

Solution 1550555.1 : KMS 1.2: Cannot Open Mozilla Web Browser

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Oracle Key Manager

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PLA-Support>Sun Systems>TAPE>Backup Software-Filesystems>SN-TP: Encryption

When using the KMS login for user KMSADMIN to the JDS, clicking on the web browser, appears to start then fails to open a browser.

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Symptoms

Changes

Cause

Solution

References

Created from <SR 3-7143370270>

Applies to:

Oracle Key Manager - Version 1.2.0 to 2.5.2 [Release 1.0 to 2.0]
SPARC

Web browser from account "kmsadmin" would not open when launched.

Normally, account "kmsuser" would be used to modify the KMS. Customer was able to use this account without any issues.

No known changes

.mozilla directory became corrupted

1. Log on as kmsadmin user

2. Open a terminal window and run the command 'ls -al'

3. Look for .mozilla directory

4. Go to .mozilla/default directory
# cd .mozilla/default

5. Look for any lock files and remove them

6. Retry opening web browser

7. If problem persists, rename the .mozilla directory:

# mv .mozilla Mozilla.old

Launch the GUI again from the browser ( configure default URL to the KMS ip:9000 ) If on local system localhost:9000

8. If problem persists even after trying the steps above, open a service request in My Oracle Support.

<NOTE:1447111.2> - Information Center: Oracle Key Manager (KMS/OKM) Overview Advisor

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