Unable to Map New Sun Storage 6000 or 2500-M2 Array Volumes to Hosts and/or Hosts Groups Because There is No Storage Domain License

Asset ID:	1-72-1544223.1
Update Date:	2017-07-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1544223.1 : Unable to Map New Sun Storage 6000 or 2500-M2 Array Volumes to Hosts and/or Hosts Groups Because There is No Storage Domain License

Applies to:

Sun Storage 6580 Array - Version Not Applicable and later
Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage Common Array Manager (CAM) - Version 6.9 to 6.9 [Release 6.0]
Sun Storage 2540-M2 Array - Version Not Applicable and later
Sun Storage 2530-M2 Array - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Sun Storage Common Array Manager (CAM) does not allow mapping new Sun Storage 6180, 6580, 6780, 2540-M2 or 2530-M2 volumes to individual hosts or host groups. The symptoms are usually both of the following:

While going through the mapping procedure, individual hosts or host groups are not presented.

When looking at the licenses on the array, the StorageDomain license is disabled. You can list the licenses using one of the following method.

List the licenses using the CAM Command Line (CLI)

Execute the following command on the CAM server:

sscs list -a <arrayname> license

The sscs command can be found in these locations, depending on your operating system.

Solaris: /opt/SUNWstkcam/bin/
Linux: /opt/sun/cam/bin/
Windows: C:\Program Files\Sun\Common Array Manager\bin

Example:

# sscs list -a myarray license
Array: myarray
WWN:                        ---hidden----
Serial Number:              SN ---hidden----
Feature Enable Identifier: 3131 3432 3720 3135 3030 3420 510F 6DD5
License:                    Snapshot
    Description:              Enables the snapshot feature.
    Status:                   Disabled
    Quantity Licensed:        0
    Quantity Used:            0

Array: myarray
WWN:                        ---hidden----
Serial Number:              SN ---hidden----
Feature Enable Identifier: 3131 3432 3720 3135 3030 3420 510F 6DD5
License:                    StorageDomain
    Description:              Enables the storage domains feature.
    Status:                   Disabled
    Quantity Licensed:        0
    Quantity Used:            0

Array: myarray
WWN:                        ---hidden----
Serial Number:              SN ---hidden----
Feature Enable Identifier: 3131 3432 3720 3135 3030 3420 510F 6DD5
License:                    VolumeCopy
    Description:              Enables the volume copy feature.
    Status:                   Disabled
    Quantity Licensed:        0
    Quantity Used:            0
#

List the licenses using the CAM Browser User Interface (BUI)

Open CAM in your browser.
Select the array.
Go to Administration -> Licensing.

Example:

Cause

Sun Storage 6180, 6580, 6780, 2540-M2 and 2530-M2 Arrays with the new firmware 07.84.xx.xx require CAM 6.9.0_20 or higher. CAM 6.9.0_20 is the first release compatible with this firmware level. Any older version of CAM will not communicate correctly with the array and will lead to unexpected behaviors, such as the inability to see the licenses, especially the storage domain license for the volume mapping to hosts and/or host groups.

Please refer to <Document 1526721.1> Minimum Sun Storage Common Array Manager (CAM) Release Supported with the Firmware 07.84.xx.xx.

There may also be other reasons for mapping problems, as described in <Document 1012657.1> Sun Storage[TM] 2500 and 6000 RAID Arrays: Cannot Create or Change a Volume Mapping.

Solution

Verify your version of CAM. Please refer to <Document 1011180.1> How to determine the version of Sun Storage Common Array Manager (CAM).
Verify your array firmware level. Please refer to <Document 1021067.1> How to Verify Sun Storage[TM] Array Firmware Using Sun Storage Common Array Manager or SANtricity.

If you have firmware 07.84 or a CAM release below 6.9.0_20, please refer to the <Document 1526721.1> Minimum Sun Storage Common Array Manager (CAM) Release Supported with the Firmware 07.84.xx.xx for the solution.

If you have either firmware below 07.84 or CAM below 6.9.0_20 and are experiencing problems mapping volumes, please refer to the <Document 1002514.1> Collecting Sun Storage Common Array Manager Array Support Data to collect a supportdata and then open a new SR with the Oracle support.

Attachments

This solution has no attachment