SL150 - FSC 9024 Bridge Drive Failure

Asset ID:	1-72-1544141.1
Update Date:	2018-05-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1544141.1 : SL150 - FSC 9024 Bridge Drive Failure

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Customer will see the following FSC

9024 on Bridge drive

FSC 9024

fault String="BRIDGE_DRIVE_FAILURE"
help String="Reseat/replace drive. Inspect/replace robot. Replace motherboard"

From the Support Bundle we will see the following:

File View - var/log/stk/log_health
O,0010,2013-03-28T08:04:18.314,9024,BRIDGE_DRIVE_FAILURE,1,Module 1 Top DriveAssembly,2,Robot,3,Module 1 Motherboard,,,,,Reseat/replace drive. Replace motherboard. Inspect/replace robot
C,0010,2013-04-10T01:00:43.442,9024,BRIDGE_DRIVE_FAILURE,,,,,,,,,,,Resolved

File View - var/log/stk/log_info
2013-03-28T08:04:16.082, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is not operational"
2013-04-10T00:55:53.307, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates the Library is not operational"
2013-04-10T01:00:29.475, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 00 in Module 00 is not present"
2013-04-10T01:00:29.480, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is Unavailable"
2013-04-10T01:00:41.937, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is Connection Lost"
2013-04-10T01:01:06.207, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is operational"
2013-04-10T01:01:10.595, 0.0.0.0.0, 3200, ifm, , info, 0100, 0100, "Drive 1 successfully audited at drive event."
2013-04-10T01:01:12.323, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is DEACTIVATED: Current Health Event indicates Drive 01 in Module 01 is Available"
2013-04-10T01:06:01.944, 0.0.0.0.0, 000, LibMD, , info, 0000, 0000, "Service Beacon is DEACTIVATED: Current Health Event indicates the Library is operational"

Changes

Cause

This could be one of the following

The drive has lost connection.
A Reseat of the drive is needed.
Replacement of the drive is required.

Solution

Reseat or Replace the drive.

Recommendation to update the Firmware on the SL150 and the drives to the latest.

The following referenced documents below will assist you.

References

<NOTE:1474118.1> - SL150 - How to Generate and Retrieve a Service Bundle (Health / Error Log) From the StorageTek SL150 Modular Tape Library
<NOTE:1474172.1> - SL150 - How to Find Firmware Update Patches and Upgrade the StorageTek SL150 Modular Tape Library With Those Firmware Patches
<NOTE:1599469.1> - SL150 - How to Generate and Retrieve a Service Bundle (Health / Error Log) From the StorageTek SL150 Modular Tape Library Firmware 2.01 And Above
<NOTE:1952297.1> - SL150 – How to Update the Tape Drive Firmware via WEB BUI
<NOTE:1587435.1> - SL150 - How To Change The Assignment of the Bridge Drive.

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