Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
 

In this Document

Symptoms

Changes

Cause

Solution

References

Created from <SR 3-7031006192>

Applies to:

Symptoms

Communication to library server failed.

Customer is not able to communicate with the library. No mounts, library appears offline to the Server Console.
Library Hangs, Unable to Login Via SLC ( SL Console)

HBK Module: Secure Key Grace Period Active

2013-03-27 01:23:02
HBC(1.0.0.0.0)
3274 - (340X)
HBK Module:Secure key grace period active. 15 days left,
HBK Module:Secure key grace period active. 14 days left,
HBK Module:Secure key grace period active. 13 days left,
HBK Module:Secure key grace period active. 12 days left,
HBK Module:Secure key grace period active. 11 days left,
(Errors Started - 2013-03-23 12:38:01 Errors Stopped - 2013-03-27 01:23:02) Goal

Changes

 None

Cause

Customer is not able to communicate with the library. No mounts, library appears offline to the Server Console.
 
Library Hangs, Unable to Login Via SLC ( SL Console)
 

Solution

There's no way to reset the HBK. In this situation, the HBC is running out of the config data mirror it keeps in its flash. The library will function fine for up to 30 days without the HBK. This should be enough time to procure a replacement.  The only risk is, HBC failure. If HBC fails and has to be replaced, the library will lose config information.

Refer to:

1019657.1 - HBK and PUK ordering process for SL8500 and SL3000 (with firmware levels at 3.72 or higher) and SL3000 (all firmware levels).

The HBK card must be replaced within the grace period.

References

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