SL3000 / SL8500 - Error 1328 / 3274, HBK Module: Secure Key Grace Period Active. "x" Days Left. DO NOT IGNORE THIS MESSAGE

Asset ID:	1-72-1540611.1
Update Date:	2017-09-27
Keywords:

Solution Type Problem Resolution Sure

Solution 1540611.1 : SL3000 / SL8500 - Error 1328 / 3274, HBK Module: Secure Key Grace Period Active. "x" Days Left. DO NOT IGNORE THIS MESSAGE

Related Items


Sun StorageTek SL3000 Modular Library System
 Sun StorageTek SL8500 Modular Library System

Related Categories


PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library

In this Document

Symptoms

HBK(PUK) Module: Secure key grace period active. "x" days left - This message in the log, the SNMP trap and the flashing Service Required LED must not be ignored. The library will stop working with no workaround when the grace period expires. This sequence of events does not mean "service" is expiring. It means the ability to verify the licensing of the library is not working due to a faulty HBK/PUK card or other communication issue with the HBK/PUK data and the library is going to cease functioning.

Symptoms

Changes

Cause

Solution

References

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential to Service Personnel Only
Created from <SR 3-6979997241>

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

The HBK and PUK cards contains a flash memory that stores information about the library configuration, passwords, and world wide name. In the event that you need to replace the HBC controller card, having the information available on the HBK card prevents the need of a reconfiguration to restore the information to the control card.

Symptoms

Service Light on.

SLConsole, library icon remained RED.

Event logs showing Error code 3274: HBK Module: Secure key grace period active. "x" days left.

RC3274 Error 3274

Library running microcode 4.73.

3274

hbkModuleError

error

HBK Module

HBK(PUK) Module: Secure key grace period active. "x" days left - This message in the log, the SNMP trap and the flashing Service Required LED must not be ignored. The library will stop working with no workaround when the grace period expires. This sequence of events does not mean "service" is expiring. It means the ability to verify the licensing of the library is not working due to a faulty HBK/PUK card or other communication issue with the HBK/PUK data and the library is going to cease functioning.

Symptoms
    There are two methods to detect that the HBK/PUK card has failed...
    a. the Service Required LED will flash on the front of the library
    b. an SNMP trap will be sent every 15 minutes if enabled

Summary: 1328: "HBK Module Secure key grace period active. 29 days left" as reported from SL8500.

Library running microcode 8.51 (Added 20 Sept, 2016)
1328, "Hbk Module Secure key grace period active.

Changes

Hardwre component failure.

Cause

SL8500 HBK card failed.

SL3000 PUK card failed.

Solution

Please refer to the following KBs:

HBK and PUK ordering process for SL8500 and SL3000 (with firmware levels at 3.72 or higher) and SL3000 (all firmware levels). (Doc ID 1019657.1)

Follow all the steps in the KB to order the new card from logistics, send an email to Flex and say you need it as soon as possible. They ship next-day air for HBK/PUK cards. If this does not resolve the problem notify the TSC for assistance.

How to Remove / Replace HBK (Security) Card in SL8500 Library:ATR:1490609.1:2 (Doc ID 1490609.1)

Other reference:

SL8500 - Description of the HBK Card in Library (Doc ID 1017375.1)

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