SL3000 - Standby Software Not Ready after RE (Redundant Electronics) Install

Asset ID:	1-72-1538996.1
Update Date:	2017-08-23
Keywords:

Solution Type Problem Resolution Sure

Solution 1538996.1 : SL3000 - Standby Software Not Ready after RE (Redundant Electronics) Install

Applies to:

Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Standby Software Not Ready after RE Install.

Cause

Failure to reach the Standby Board State of "Standby/Software Ready" can be the result of an HBCR, HBT or backplane problem even though the Standby Board Hardware Ready is "True" and Standby Board Hardware Failure is "False".

Solution

To assist in troubleshooting this kind of problem remove both A-Side cards and try to come up on the B-Side only. It should come up as Active Card Side "b", Active Board State "Simplex: Software Ready" with the Standby Board State as "Unknown".

If the active side software does not come ready with the B side cards, and the library fails to initialize or the initialization stops before auditing the drives, swap both the B side HBCR and HBT cards with the A side cards that worked in the A positions. If the library still does not initialize with cards in the B side only, suspect the backplane. If it does initialize and comes ready, suspect either the HBCR or HBT card. If during the troubleshooting the library initializes but the drive audits do not start, suspect the active HBT card is at fault.

Below is a capture of B side software that would not come ready due to a faulty HBT card in spite of the "False" indication of a hardware failure.

SL3000> recontrol status

     requestId

     requestId 27501

     Attributes Active Board Hardware Failure   false
                Active Board Hardware Ready     true

                Active Board Software Ready     true

                Active Board State              Simplex: software ready

                Active Card Side                a

                Card A Present                  true

                Card B Present                  true

                Standby Board Hardware Failure false

                Standby Board Hardware Ready    true

                Standby Board Software Ready    false

                Standby Board State             Pre-standby: software not ready

     Object     Library                         1,0,0,0,0-(this library)

     Done

     Failure Count 0

     Success Count 1

COMPLETED

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