Qlogic FC Switch 5602 - Bad PowerSupply - Pwr1 Failure

Asset ID:	1-72-1535233.1
Update Date:	2016-11-07
Keywords:

Solution Type Problem Resolution Sure

Solution 1535233.1 : Qlogic FC Switch 5602 - Bad PowerSupply - Pwr1 Failure - ALARM SET

Applies to:

QLogic SANbox 5600 Switch - Version Not Applicable and later
QLogic SANbox 5602 Switch - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

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On the support show output of a Qlogic SANbox 5602 FC Switch, I can see it reports a power failure:

  CMD: show chassis
  ----

  Chassis Information
  -------------------
  BoardTemp (1) - Degrees Celsius 27
  FanStatus (1) Good
  FanStatus (2) Good
  FanDirection (1) BackToFront
  FanDirection (2) BackToFront
  PowerSupplyStatus (1) Bad <<<<<----!!!!
  PowerSupplyStatus (2) Good
  HeartBeatCode 1
  HeartBeatStatus Normal

  CMD: show alarm
  ----

  [5][Fri Jul 16 08:47:48.286 UTC 2010][A][2000.0002][Pwr1 failure - ALARM SET]
  [6][Fri Jul 16 08:47:58.898 UTC 2010][A][2001.0002][Pwr1 OK - ALARM CLEARED]
  [7][Mon Sep 13 21:51:08.166 UTC 2010][A][2000.0002][Pwr1 failure - ALARM SET]
  [8][Mon Sep 13 22:38:58.288 UTC 2010][A][2001.0002][Pwr1 OK - ALARM CLEARED]
  [9][Fri Sep 28 04:39:15.646 UTC 2012][A][2000.0002][Pwr1 failure - ALARM SET]

Cause

The reasons could be :
- the power supply is failed , that would mean it needs to be replaced
or
- the power cable (that is connected to the failed power supply) is disconnected or it provides no power due to a external problem on the rack/room where the FC switch is located.

Customer reinspected that power cable is properly connected to the failed power supply.
So, it seems that it’s power supply failure.

Solution

1. Customer should visually inspect that power cable is properly connected to the failed power supply.

2. If the power cable is fine, please, replace "Power Supply and Cooling Fan" part number 371-0848 , on the QLogic SANbox 5602 this can be replaced with the switch up and running

"The only difference between the QLogic SANbox 5602 and 5600 switches is
that the 5602 has two hot-swappable power supplies, while the 5600 has one fixed
power supply."

On our case, the FC switch is a QLogic SANbox 5602, so it has two power supplies hot-swappable, the procedure is described on this Qlogic note:

What Is The Procedure To Replace A Power Supply/Fan Module For A Sanbox 5000 Series Switch?

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