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In this Document

Symptoms

Cause

Solution

Created from <SR 3-6831438541>

Applies to:

Symptoms

SL150 - Fibre Channel Library Can Not Be Recognized by Server After Reboot 

Media server
===========
Application_log
---------------
Error    26.02.2013 01:46:14    NetBackup TLD Control Daemon    5133    None    TLD(1) [5848] Could not get serial number for robot \\.\Scsi4: (SCSI coordinates {4,0,0,1})
Information    26.02.2013 01:46:14    NetBackup TLD Control Daemon    5122    None    DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the file specified. )
Error    26.02.2013 01:46:13    NetBackup TLD Daemon    5705    None    TLD(1) going to DOWN state, status: Unable to open robotic path
Error    26.02.2013 01:46:12    NetBackup TLD Control Daemon    5133    None    TLD(1) [9528] Could not get serial number for robot \\.\Scsi4: (SCSI coordinates {4,0,0,1})
Information    26.02.2013 01:46:12    NetBackup TLD Control Daemon    5122    None    DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the file specified. )
Information    26.02.2013 01:46:12    NetBackup TLD Control Daemon    0    None    starting tldcd
Error    26.02.2013 01:46:12    NetBackup TLD Daemon    5705    None    TLD(1) going to DOWN state, status: Unable to open robotic path
Error    26.02.2013 01:46:12    NetBackup TLD Control Daemon    5133    None    TLD(1) [5848] Could not get serial number for robot \\.\Scsi4: (SCSI coordinates {4,0,0,1})
Information    26.02.2013 01:46:12    NetBackup TLD Control Daemon    5122    None    DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the file specified. )
Error    26.02.2013 01:46:11    NetBackup    2670    None    Request for media ID KB5068 is being rejected because mount requests are disabled (reason = robotic daemon going to DOWN state)
Error    26.02.2013 01:46:11    NetBackup    2670    None    Request for media ID KB5055 is being rejected because mount requests are disabled (reason = robotic daemon going to DOWN state)
Error    26.02.2013 01:46:11    NetBackup    2670    None    Request for media ID KB5044 is being rejected because mount requests are disabled (reason = robotic daemon going to DOWN state)
Error    26.02.2013 01:46:10    NetBackup TLD Daemon    5705    None    TLD(1) going to DOWN state, status: Unable to open robotic path
Error    26.02.2013 01:46:10    NetBackup TLD Control Daemon    5133    None    TLD(1) [2984] Could not get serial number for robot \\.\Scsi4: (SCSI coordinates {4,0,0,1})
Information    26.02.2013 01:46:10    NetBackup TLD Control Daemon    5122    None    DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the file specified. )
Error    26.02.2013 01:46:10    NetBackup TLD Control Daemon    5133    None    TLD(1) [8948] Could not get serial number for robot \\.\Scsi4: (SCSI coordinates {4,0,0,1})
Information    26.02.2013 01:46:10    NetBackup TLD Control Daemon    5122    None    DeviceIoControl() error on bus 0, target 0, lun 1 (2:The system cannot find the file specified. )
Information    26.02.2013 01:45:40    NetBackup TLD Control Daemon    0    None    starting tldcd

1. This issue was observed on all platform, HPUX, AIX, Linux, and Windows.
2. This issue is observed solid(always).
3. Host reboot or FC cable reinsertion is required to recover the status.

Cause

 This is a known issue with Brocade FC switches.  Minimum f/w levels are:  

6.4.2a, 7.0.0a and 6.3.2c depending on the model of the Brocade switch attached.

Solution

 Upgrade the Brocade Switch Firmware.

This solution has no attachment