Sun Fire[TM] 12K/15K/E20K/E25K: System Board Voltage failure

Asset ID:	1-72-1533153.1
Update Date:	2017-10-11
Keywords:

Solution Type Problem Resolution Sure

Solution 1533153.1 : Sun Fire[TM] 12K/15K/E20K/E25K: System Board Voltage failure

Applies to:

Sun Fire E20K Server - Version All Versions and later
Sun Fire 12K Server - Version All Versions and later
Sun Fire E25K Server - Version All Versions and later
Sun Fire 15K Server - Version All Versions and later
Sun SPARC Sun OS

Symptoms

System board failed in domain and also fails POST after being added to test domain.

Example below on SB15 (POST run while it is assigned to test domain):

$ more post130226.1723.29.log
# SMI Sun Fire 12/15/20/25K POST log opened Tue Feb 26 17:23:29 2013
# hpost version 1.6 Generic 124319-05 Feb 19 2009 21:43:33
# libxcpost.so v. 1.6 Generic 124319-05 Feb 19 2009 21:23:24
# pid = 8705 level = 127 verbose_level = 20
# SC name: aaaa-15k-sc1-hme0. ChHostID: 501xxxxxx5440
# Domain Id = R
# Parent PID = 8634: setkeyswitch
# Cmdline: /opt/SUNWSMS/SMS1.6/bin/hpost -d R

NOTE: There are no Slot 1 system boards assigned to this domain.

Significant contents of .postrc (domain)
/etc/opt/SUNWSMS/SMS1.6/config/R/.postrc:
no_ioadapt_ok
no_obp_handoff
no_mand_access
level 127

no_obp_handoff in .postrc. COD CPU license requests will be skipped
to facilitate offline hardware testing.
Reading domain blacklist file /etc/opt/SUNWSMS/config/R/blacklist ...
# ident "@(#)blacklist 1.1 01/04/02 SMI"
Reading platform blacklist file /etc/opt/SUNWSMS/config/platform/blacklist ...
# ident "@(#)blacklist 1.1 01/04/02 SMI"
Reading system ASR blacklist file /etc/opt/SUNWSMS/config/asr/blacklist ...
FAIL Slot SB15: SEEPROM never went ready.
There is no FRU service action indicated for this failure.
SEEPROM probe took 1 seconds.
Reading Component Health Status (CHS) information ...
No minimum system left after blacklist file, chs etc.! Bailing out!
Exitcode = 48: No system after domain, .postrc, blacklist, etc.
POST (level=127, verbose=20) execution time 0:12
# SMI Sun Fire 12/15/20/25K POST log closed Tue Feb 26 17:23:38 2013

Changes

Cause

Such a fault in POST output may be caused by board power failure; here are SMS logs regarding SB15 when in Domain G:

Feb 25 17:30:09 2013 aaaa-15k-sc1-hme0 dxs[28360]-G(): [6107 9597968088343236 ERR Slot0PowerControl.cc 205] 3.3 Voltage value is out of tolerance. value = 0.360000; expected between 3.00 and 3.50 on CPU at SB15
Feb 25 17:30:10 2013 aaaa-15k-sc1-hme0 dxs[28360]-G(): [6100 9597969246228257 ERR Slot0PowerControl.cc 94] Error (1217) returned from attempting to set the power converter on CPU at SB15
Feb 25 17:30:10 2013 aaaa-15k-sc1-hme0 dxs[28360]-G(): [6200 9597969249527640 ERR CPUBPowerControl.cc 262] Failed to power on component CPU at SB15
Feb 25 17:30:10 2013 aaaa-15k-sc1-hme0 dxs[28360]-G(): [4945 9597969259171369 ERR DXSMboxHandler.cc 5641] Power POWERON error for CPU at SB15. rc=6200

Solution

Collect an Explorer from the MAIN SC and effected domain and contact your Service Provider for further analysis

See Oracle Diagnostic File Upload (Doc ID 1547088.2) for detail on how provide data to Oracle

FE required to visit site to replace failed SB
How Remove and Replace a Starcat System Board (Doc ID 1310037.1)

References

<NOTE:1312847.1> - Oracle Explorer Data Collector Resource Center
<NOTE:1547088.2> - How to Upload Files to Oracle Support

Attachments

This solution has no attachment