SL3000/SL8500 - Event Code = 3409 Filling Up the Error Log

Asset ID:	1-72-1528931.1
Update Date:	2017-07-14
Keywords:

Solution Type Problem Resolution Sure

Solution 1528931.1 : SL3000/SL8500 - Event Code = 3409 Filling Up the Error Log

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek SL3000 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

Result Code 3409, RC3409

2013-01-28T23:14:02.640, 1.0.0.0.0, root, hli0, move,20557801, error, 3409, "Error processing config file: OracleCleanConfig.txt writing received:/home/elib/usr/local/idcard/configuration/OracleCleanConfig.txt (Input/output error)"

6:43:02.000 AM

rec=SDP, time="2013-02-06 06:43:02", serial="516000102302", event_code=3409, prod="SL8500", customer="GKV INFORMATIK GBR", event_summary_full="3409: "Error processing config file: OracleCleanConfig.txt writing received:/home/elib/usr/local/id", id=1881213, draftsr=0, sr=3-6725764421, component="", partno="", fail_id="", fail_reason="", partner=0

Cause

Excessive amount of cleaning requests being done to the drives.

Solution

A CSE will need to be dispatched to do the following work.

If SL8500, replace HBK.
If SL3000, replace PUK.

Refer to the following Knowledge Entries for instructions to replace the cards.

         How to Remove / Replace HBK (Security) Card in SL8500 Library:ATR:1490609.1:2 (Doc ID 1490609.1)
         How to Remove / Replace a PUK Card From SL3000 Library:ATR:1491764.1:2 (Doc ID 1491764.1)
         HBK and PUK ordering process for SL8500 and SL3000 (with firmware levels at 3.72 or higher) and SL3000 (all firmware levels). (Doc ID 1019657.1)

References

Attachments

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