SL8500 - CAP Defect, Door Will Not Open, Result Code 3955, 7004

Asset ID:	1-72-1527950.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 1527950.1 : SL8500 - CAP Defect, Door Will Not Open, Result Code 3955, 7004

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

CAP (Cartridge Access Port) will no longer open.

Time : 2012-10-05T14:10:52.674
Device Address : 1.2.39.2.0
User : root
Requester : default
Activity : internal
Request Id : 0
Level : error
Result Code : 3955
Text : "Error from device Code: 702 - Device move failed - OK to try again"
Parameters : Data=<response sequence="4861160" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=capa; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus></result></response>

Time : 2012-10-05T14:11:07.320
Device Address : 1.2.39.2.0
User : root
Requester : default
Activity : internal
Request Id : 0
Level : error
Result Code : 3955
Text : "Error from device Code: 702 - Device move failed - OK to try again"
Parameters : Data=<response sequence="4861161" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=12, error=7004, mech=capa; Failed to fully open CAP, check for obstruction||></resultText><operationalState>702</operationalState></resultStatus></result></response>

Cause

Defective CAP assembly.

Solution

Replaced CAP assembly.

Part number: 419639703
Quantity: 1
Description: CAP Assembly - CAP ASSY (FRU)

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