| Asset ID: |
1-72-1524340.1 |
| Update Date: | 2018-05-09 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1524340.1
:
73GB, 146GB, and 300GB Firmware Upgrade to Prevent Disk Drive Failures in SPARC platforms.
| Related Items |
- Sun Fire T1000 Server
- Sun Fire V215 Server
- Sun SPARC Enterprise M9000-64 Server
- Sun SPARC Enterprise M9000-32 Server
- Sun Fire V245 Server
- Sun Netra 240 (DC) Server
- Sun SPARC Enterprise M8000 Server
- Sun Fire V445 Server
- Sun Netra T2000 Server
- Sun Netra 1290 Server
- Sun Netra 440 Server
- Sun SPARC Enterprise T5120 Server
- SPARC T3-4
- Sun SPARC Enterprise M4000 Server
- Sun SPARC Enterprise M5000 Server
- Sun Fire E2900 Server
- Sun Fire V1280 Server
- Sun SPARC Enterprise T1000 Server
- Sun Netra 240 (AC) Server
- Sun SPARC Enterprise T5140 Server
- Sun SPARC Enterprise T2000 Server
- SPARC T3-1B
|
| Related Categories |
- PLA-Support>Sun Systems>SPARC>Enterprise>SN-SPARC: Mx000
|
In this Document
Applies to:
Sun SPARC Enterprise M9000-64 Server - Version Not Applicable and later
Sun SPARC Enterprise T1000 Server - Version Not Applicable and later
Sun SPARC Enterprise T2000 Server - Version Not Applicable and later
Sun SPARC Enterprise T5120 Server - Version Not Applicable and later
SPARC T3-1B - Version Not Applicable and later
Sun SPARC Sun OS
Symptoms
There is a potential to experience a higher rate of Unrecoverable Media Errors of these disk drives which can affect long term reliability of the product.
Changes
Cause
Disks may fail due to excessive idling at the same track after the drive updates its internal logs in System (non-user) tracks. This issue may be seen on any system that supports the following drives:
|
Base Part Number
|
Vendor Model # |
Oracle Model # |
Installed Part Number |
Disk Type |
FW fix version |
Product Used |
| 390-0324 |
ST9146802SS |
ST914602SSUN146G |
541-4283 |
146GB 10000 RPM Disk |
0703 |
M4000, M5000 |
| |
|
|
540-7777 |
146GB 10000 RPM Disk |
0703 |
M4000, M5000,
SE T2000 |
| |
|
|
540-7151 |
146GB 10000 RPM Disk |
0703 |
M4000, M5000, V445, V245, V215,
SE T2000 |
| |
|
|
540-7407 |
146GB 10000 RPM Disk |
0703 |
M8000, M9000 |
| |
|
|
541-2291 |
146GB 10000 RPM Disk |
0703 |
SE T1000 |
| |
|
|
540-7355 |
146GB 10000 RPM Disk |
0703 |
T5120, T5140 |
| |
|
|
540-7868 |
146GB 10000 RPM Disk |
0703 |
T5120, T5140 |
| |
|
|
|
|
|
|
| 390-0323 |
ST973402SS |
ST973402SSUN72G |
540-7307 |
73GB 10000 RPM Disk |
0703 |
M4000, M5000, T2000, Netra T2000 |
| |
|
|
540-7296 |
73GB 10000 RPM Disk |
0703 |
M8000, M9000 |
| |
|
|
540-6611 |
73GB 10000 RPM Disk |
0703 |
V445, V245, V215 |
| |
|
|
540-7354 |
73GB 10000 RPM Disk |
0703 |
T5120/T5140 |
| |
|
|
541-1959 |
73GB 10000 RPM Disk |
0703 |
T1000 |
| |
|
|
|
|
|
|
| 390-0325 |
ST373455LC |
ST373455LSUN72G |
540-6606 |
73GB 10000 RPM Disk |
0892 |
Netra 240/440 |
| |
|
|
|
|
|
|
| 390-0448 |
ST9146803SS |
ST914603SSUN146G |
541-4283 |
146GB 10000 RPM Disk |
0D70 |
M4000, M5000 |
| |
|
|
540-7777 |
146GB 10000 RPM Disk |
0D70 |
M4000, M5000,
SE T2000, |
| |
|
|
540-7866 |
146GB 10000 RPM Disk |
0D70 |
Netra T2000 |
| |
|
|
540-7868 |
146GB 10000 RPM Disk |
0D70 |
T5120/T5140 |
| |
|
|
540-7407 |
146GB 10000 RPM Disk |
0D70 |
M8000, M9000 |
| |
|
|
7021888 |
146GB 10000 RPM Disk |
0D70 |
M8000, M9000 |
| |
|
|
|
|
|
|
| 390-0449 |
ST9300603SS |
ST930003SSUN300G |
540-7903 |
300GB 10000 RPM Disk |
0D70 |
M4000, M5000 |
| |
|
|
540-7988 |
300GB 10000 RPM Disk |
0D70 |
M8000, M9000 |
| |
|
|
540-7869 |
300GB 10000 RPM Disk |
0D70 |
T5120, T3-4, T3-1B |
| |
|
|
|
|
|
|
| 390-0411 |
ST3250310NS |
ST32502NSSUN250G |
540-7727 |
250GB 7200 RPM Disk |
SU15 |
SF/SE T1000 |
| |
|
|
|
|
|
|
| 390-0327 |
ST3146855LC |
ST314655LSUN146G |
540-6461 |
146GB - 15000 RPM - SCSI Disk |
0892 |
V1280, E2900 |
| |
|
|
540-6607 |
146GB - 15000 RPM - SCSI Disk |
0892 |
Netra 240/440 |
| |
|
|
|
|
|
|
| 390-0329 |
ST3300655LC |
ST330055LSUN300G |
540-7154 |
300GB - 15000 RPM - SCSI Disk |
0892 |
N240, N440, N129 |
Solution
The output of the command iostat -En provides Vendor/Product/Revision/Serial_No.
Caution: It has been observed that this information is sometimes obsolete if the disk has been previously hot-swapped and the system not rebooted.
c1t1d0 Soft Errors: 0 Hard Errors: 1 Transport Errors: 0
Vendor: xxxxxxx Product: ST914602SSUN146G Revision: 0603 Serial No: xxxxxxx
Size: 146.81GB <146810536448 bytes>
Media Error: 0 Device Not Ready: 0 No Device: 1 Recoverable: 0
Illegal Request: 2 Predictive Failure Analysis: 0
Explorer output will have a disks/diskinfo file that can be referenced for up to date information after a disk swap.
Location Vendor Product Rev Serial # Dual Port
c0t0d0 SEAGATE ST914602SSUN146G 0603 090298J7PB primary
c0t1d0 SEAGATE ST914602SSUN146G 0703 0823966LDN primary
It is highly recommended to upgrade the disk firmware, increasing the long term reliability and preventing excessive idling on the same sector.
A maintenance window should be planned as disk firmware upgrades require the system be quiesced. Refer to the individual patch README's for the firmware install procedures.
Note that the latest firmware will not fix an already failing disk, but will remediate the root cause on disks that have not yet failed.
Drives with the base part number of 390-0323 should use the firmware in <SunPatch 124232-04>.
Drives with the base part number of 390-0324 should use the firmware in <SunPatch 124780-03>.
Drives with the base part number of 390-0448 should use the firmware in <SunPatch 128164-09>.
Drives with the base part number of 390-0449 should use the firmware in <SunPatch 140493-08>.
Drives with the base part number of 390-0325 / 390-0327 / 390-0329 should use the firmware in <SunPatch 147108-02>.
Drives with the base part number of 390-0411 should use the firmware in <SunPatch 141468-07>.
Disks may fail due to excessive idling at the same track after the drive updates its internal logs in System (non-user) tracks. This issue may be seen on any system that supports the drives listed in the attached Drive Firmware Table.
References
<NOTE:1970015.1> - Without Firmware Upgrade, Certain 73GB, 146GB, and 300GB Disks May Fail Due to Excessive Idling on the Same Track
<NOTE:1512680.1> - FAB: Reactive: Seagate disk drive failures due to excessive idling at the same track after the drive updates its internal logs in System (non-user) tracks.
Attachments
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