T3-x, T4-x, T5-x, T7-x: Unrecognized Chassis: This Module Is Installed In An Unknown Or Unsupported Chassis.

Asset ID:	1-72-1517032.1
Update Date:	2018-03-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1517032.1 : T3-x, T4-x, T5-x, T7-x: Unrecognized Chassis: This Module Is Installed In An Unknown Or Unsupported Chassis.

Applies to:

SPARC T7-4 - Version All Versions and later
SPARC T4-1 - Version All Versions and later
SPARC T4-4 - Version All Versions and later
SPARC T3-1 - Version All Versions and later
SPARC T4-2 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

System was running fine without any changes but then noticed this message on login to Service Processor:

Oracle(R) Integrated Lights Out Manager
Version x.x.x.x rxxxxx
Copyright (c) xxxx, Oracle and/or its affiliates. All rights reserved.

Warning: Product identification data missing. System may not function properly. Service must update product identification data. Contact Service immediately.
Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

Once logged in all ILOM targets reported as invalid:

-> start /SYS
start: Invalid target /SYS

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

-> show /SP/logs/event/list
show: Invalid target /SP/logs/event/list

We could not even flash newer firmware:

-> load -source tftp://xxx.xxx.xxx.xxx/Sun_System_Firmware-x_x_x_x-SPARC_Tx-x.pkg
Error reading keyswitch value

Changes

No changes

Cause

Unknown

Solution

For the issue:

Warning: Product identification data missing. System may not function properly. Service must update product identification data. Contact Service immediately.

advise is to perform:

- Power-off, removed all power cords for 30 seconds and then reinserted to fully reset the Service Processor (SP)
- Performing an AC power cycle on the T3/T4/T5/T7 Servers (Doc ID 1571054.1)

and for the issue:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

advise is to perform:

- Download and install the latest system firmware via the ILOM CLI. This error often disables the ability to upgrade the firmware via the ILOM Web interface.
- SPARC T3/T4/T5/T7 Series System Firmware and Patch Level Checklist (Doc ID 1400005.1)
and the system firmware installation instructions look at the patch and Oracle Integrated Lights Out Manager (ILOM) Documentation

OR When trying to do a FW upgrade in general and:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

SP firmware does not match platform! Reflash required!

Verifying platform...Version mismatch:
Current=
@(#)Hostconfig 1.4.13 2017/07/12 09:59
@(#)Hypervisor 1.15.9 2017/06/07 09:53
@(#)OpenBoot 4.38.9 2017/06/07 09:17
@(#)POST 4.38.9 2017/06/07 09:22

Expected=
@(#)Hostconfig 1.4.8 2016/02/20 14:37
@(#)Hypervisor 1.15.4 2016/02/20 14:16
@(#)OpenBoot 4.38.4 2016/02/20 09:38
@(#)POST 4.38.4 2016/02/20 09:43

SP firmware does not match platform! Reflash required! (need to replace SP and update FW)

and for the issue:

Error reading keyswitch value :

T4-x only: Advise to update the System Firmware to version 8.9.8

This Alternative Workaround has worked in the Field when a FE replaced a MB and runs into this situation.

EXAMPLE:

-> load -source ftp://root:changeme@320.610.961.258/8_9_5_a-T4-2.pkg
Error reading keyswitch value

1. Put the original MB back in the server
2. downgraded to 8.6.0.b
3. replaced MB
4. upgraded to latest successfully

If you see "Host power must be turned off to execute this command." after MB/SP replacement and the HOST is already powered off, press and hold the power button

on the front of the chassis for approx 5 sec, and verify the PSU DC_OK LED turns off. Proceed with the FW upgrade.

NOTE:
In case of a hw change (sp and/or mb/mm replacement) has been performed, you will also see the event:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

and in that case the advise is as follow:

- Download and install the latest system firmware (or re-install the current installed system fw) via the ILOM CLI. This error often disables the ability to upgrade the firmware via the ILOM Web interface.
- SPARC T3/T4/T5/T7 Series System Firmware and Patch Level Checklist (Doc ID 1400005.1)
and the system firmware installation instructions look at the patch and Oracle Integrated Lights Out Manager (ILOM) Documentation

and for more information look at below docs (section "Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis."):

- sp replacement
- How to Remove and Replace a SPARC T3-1 or Netra SPARC T3-1 Service Processor:ATR:2423:0 (Doc ID 1299325.1)
- How to Remove and Replace a SPARC T3-2 Service Processor:ATR:1335091.1:0 (Doc ID 1335091.1)
- How to Remove and Replace a SPARC T3-4 Server Service Processor:ATR:1333861.1:0 (Doc ID 1333861.1)
- How to Replace a SPARC T4-1 or Netra T4-1 Service Processor:ATR:1414102.1:0 (Doc ID 1414102.1)
- How to Replace a SPARC T4-2 or Netra T4-2 Service Processor:ATR:1415592.1:0 (Doc ID 1415592.1)
- How to Remove and Replace a SPARC T4-4 Server Service Processor:ATR:1416353.1:0 (Doc ID 1416353.1)
- How to Replace a SPARC T5-2 Service Processor (Doc ID 1525546.1)
- How to Remove and Replace a SPARC T5-4 Server Service Processor:ATR:1527507.1:0 (Doc ID 1527507.1)
- How to Remove and Replace a SPARC T5-8 Server Service Processor:ATR:1530641.1:0 (Doc ID 1530641.1)
   - How to Replace a SPARC T7-1 Service Processor Module (SPM) (Doc ID 1956246.1)
- How to Replace a SPARC T7-2 Service Processor [VCAP] (Doc ID 1956843.1)
- How to Replace a SPARC T7-4 Service Processor Module (SPM) [VCAP] (Doc ID 1956388.1)
- mb/mm replacement
- same procedure as in sp replacement docs (see above) can be used
   - How to Remove and Replace the SPARC T3-1 Motherboard Assembly:ATR:2421:1 (Doc ID 1299311.1)
   - How to Replace a SPARC T3-2 Motherboard:ATR:1335090.1:1 (Doc ID 1335090.1)
   - How to Replace a SPARC T3-4 Server Main Module Motherboard:ATR:1334206.1:2 (Doc ID 1334206.1)
   - How to Remove and Replace the SPARC T4-1 Motherboard Assembly:ATR:1412793.1:1 (Doc ID 1412793.1)
   - How to Replace a SPARC T4-2 Motherboard:ATR:1416733.1:1 (Doc ID 1416733.1)
   - How to Replace a SPARC T4-4 Server Main Module Motherboard:ATR:1417382.1:2 (Doc ID 1417382.1)
   - How to Replace a SPARC T5-2 or SPARC T5-2 1S Motherboard (Doc ID 1525256.1)
   - How to Replace a SPARC T5-4 or T5-8 Server Main Module Motherboard:ATR:1528030.1:2 (Doc ID 1528030.1)
   - How to Replace a SPARC T7-1 Motherboard [VCAP] (Doc ID 1954706.1)
   - How to Replace a SPARC T7-2 Motherboard [VCAP] (Doc ID 1954695.1)
   - How to Replace a SPARC T7-4 Main Module Motherboard [VCAP] (Doc ID 1956287.1)

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