Sun Storage 7000 Unified Storage System: Appliance Email Alerts are not delivered/received

Asset ID:	1-72-1507264.1
Update Date:	2016-09-28
Keywords:

Solution Type Problem Resolution Sure

Solution 1507264.1 : Sun Storage 7000 Unified Storage System: Appliance Email Alerts are not delivered/received

Applies to:

Sun ZFS Storage 7420 - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7120 - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7320 - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7410 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7110 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

Attempt to send a test email alert fails. Email alerts are not delivered.

Example of the error logged in jobs.txt for attempts to send an email alert test message:

Gathering SMB information ... [ Thu Nov 15 00:25:03 2012 /usr/lib/ak/alerts/handlers/emailtext "/usr/lib/ak/alerts/handlers/emailtext" "6e5c7ea6-a379-e7bd-f524-c5b6dfee20a5" "icloudmail-storage@group.apple.com" "Alert from vp21q00im-zfssa00511" ]
Traceback (most recent call last):
File "/usr/lib/ak/alerts/handlers/emailtext", line 62, in <module>
    alert = server.alert.lookup(uuid);
File "/usr/lib/python2.6/xmlrpclib.py", line 1199, in __call__
    return self.__send(self.__name, args)
File "/usr/lib/python2.6/xmlrpclib.py", line 1489, in __request
    verbose=self.__verbose
File "/usr/lib/python2.6/xmlrpclib.py", line 1235, in request
    self.send_content(h, request_body)
File "/usr/lib/python2.6/xmlrpclib.py", line 1349, in send_content
    connection.endheaders()
File "/usr/lib/python2.6/httplib.py", line 892, in endheaders
    self._send_output()
File "/usr/lib/python2.6/httplib.py", line 764, in _send_output
    self.send(msg)
File "/usr/lib/python2.6/httplib.py", line 723, in send
    self.connect()
File "/usr/lib/python2.6/httplib.py", line 704, in connect
    self.timeout)
File "/usr/lib/python2.6/socket.py", line 514, in create_connection
    raise error, msg
socket.error: [Errno 146] Connection refused

Changes

The customer ran a workflow that changed the admin port from the standard port 215 to port 443.

Cause

The script that constructs and sends the email alerts is designed to connect only to port 215.

Solution

Contact Oracle TSC to change the admin port back to the standard port 215.

The following commands will reset the port and update the needed processes:

svccfg -s svc:/appliance/kit/akd setprop akd/https_port=215

svcadm refresh svc:/appliance/kit/akd

svcadm restart svc:/appliance/kit/http

svcadm restart svc:/appliance/kit/akproxyd

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