Sun ZFS Storage 7420
 
Oracle ZFS Storage ZS5-2
 
Sun Storage 7110 Unified Storage System
 
Oracle ZFS Storage ZS3-2
 
Sun Storage 7210 Unified Storage System
 
Oracle ZFS Storage ZS4-4
 
Sun Storage 7410 Unified Storage System
 
Oracle ZFS Storage ZS5-4
 
Sun ZFS Storage 7120
 
Sun Storage 7310 Unified Storage System
 
Oracle ZFS Storage ZS3-4
 
Sun ZFS Storage 7320
 
Oracle ZFS Storage ZS3-BA
 

PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: 7xxx NAS
 

In this Document

Symptoms

Changes

Cause

Solution

Created from <SR 3-6358271551>

Applies to:

Symptoms

ASR alert generated with the following details:

Service svc:/network/nfs/mapid:default failed - a method is failing in a retryable manner but too often.

Full Summary: Service svc:/network/nfs/mapid:default failed - a method is failing in a retryable manner but too often.
Full Description: Service svc:/network/nfs/mapid:default failed - a method is failing in a retryable manner but too often.

Event-ID: 56204bd6-8aad-6ae1-d0cb-b3681788555a
Auto-Response: None
Impact: None
Rec-Action: None
Software Component:
Name:svc:///network/nfs/mapid:default
Issue Clarification

Changes

Cause

In the NFS mapid service log (/var/svc/log/network-nfs-mapid:default.log), we see a problem starting the service:

[ Oct 24 03:28:22 Method "refresh" exited with status 1. ]
[ Oct 24 03:28:22 Executing refresh method ("exec /usr/bin/kill -HUP `/usr/bin/cat /etc/svc/volatile/nfs-mapid.lock`"). ]
kill: 13: no such process
[ Oct 24 03:28:22 Method "refresh" exited with status 1. ]

  => problem trying to kill process ID 13

adc32stor12# cat /etc/svc/volatile/nfs-mapid.lock
97
13

adc32stor12# ps -ef | grep 97
  daemon 97 1 0 Oct 24 ? 0:02 /usr/lib/nfs/nfsmapid
  root 3085 3064 0 10:06:12 pts/1 0:00 grep 97
webservd 18975 21456 0 Oct 25 ? 0:03 /usr/apache2/current/bin/httpd -f /var/run/ak/httpd.conf -k start
webservd 18976 21456 0 Oct 25 ? 0:03 /usr/apache2/current/bin/httpd -f /var/run/ak/httpd.conf -k start

adc32stor12# ps -ef | grep 13
  daemon 139 1 0 Sep 14 ? 1:57 /lib/crypto/kcfd
  netadm 136 1 0 Sep 14 ? 0:00 /lib/inet/ipmgmtd
  root 1387 1 0 Oct 24 ? 0:15 devfsadmd
  daemon 138 1 0 Oct 24 ? 0:00 /usr/lib/nfs/statd -p /var/ak/rm/pool12a/ak/nas/nfs3
  root 1335 1 0 Sep 14 ? 4403:37 /usr/lib/ak/akd
  root 1467 1335 0 Sep 14 ? 107:39 /usr/lib/ak/akd
  root 3087 3064 0 10:06:22 pts/1 0:00 grep 13

  => Process ID 13 does not exist, Process ID 97 is the 'nfsmapid' process

Situation, symptoms and service log error messages match for CR 6936908:

  CR 6936908  -  mapid is "restarting too quickly"

Solution

Please contact Oracle Support for assistance in resolving this issue.

Steps to resolve this situation:

#### Clear the maintenance state of the service:

adc32stor12# svcadm clear svc:/network/nfs/mapid:default


#### Kill the 'old' 'nfsmapid' process

adc32stor12# kill 97


#### Re-enable the 'mapid' service:

adc32stor12# svcadm enable svc:/network/nfs/mapid:default


#### Service is now online:

adc32stor12# svcs -l svc:/network/nfs/mapid:default
fmri svc:/network/nfs/mapid:default
name NFS ID mapper
enabled true
state online
next_state none
state_time Mon Oct 29 10:15:30 2012
logfile /var/svc/log/network-nfs-mapid:default.log
restarter svc:/system/svc/restarter:default
contract_id 124812
dependency require_all/refresh svc:/appliance/kit/nfsconf (online)
dependency optional_all/refresh svc:/network/location:default (disabled)
dependency require_any/error svc:/milestone/network (online)
dependency require_all/restart svc:/network/rpc/bind (online)
dependency require_all/refresh svc:/milestone/name-services (online)
dependency optional_all/none svc:/system/idmap (online)
dependency require_all/error svc:/system/filesystem/minimal (online)
dependency require_all/refresh svc:/appliance/kit/nsswitch:default (online)
 Solution/Action Plan

Checked for Relevancy - 04-APR-2018

This solution has no attachment