Pillar Axiom : Time differences between alert email, system time or the GUI

Asset ID:	1-72-1502450.1
Update Date:	2015-01-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1502450.1 : Pillar Axiom : Time differences between alert email, system time or the GUI

Applies to:

Pillar Axiom 600 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Pillar Axiom 500 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

On a Release 5.x.x Axiom. There is a time difference between the alerts printed in the email alerts and the events shown in the GUI.

EX:

From : AX600_xyz [mailto:noreply@customer.com]
Sent: Sunday 21 october 2012 02:16
To : Groupe Customer_email
Subject : Axiom Event Alert: Type: SAN_EVENT_INM_MIRROR_FAILED( Severity: WARNING Category: SYSTEM )

Event Summary:
        Type:           SAN_EVENT_INM_MIRROR_FAILED
        Severity:       WARNING
        Category:       SYSTEM
        Date occurred: 10/21/12 12:14 AM

Affected Axiom System:
        Name:          AX600_xyz
        Description:   Prod
        Location:      Customer's address
        Contact:       Mr Customer
        Asset Number:
        System Status: NORMAL

Event Parameters:
        TriggeredBy = 0
        EventInmMirrorStatus.slunGuid = 000B080046002774
        EventInmMirrorStatus.mirrorStatus = CM_INM_MIRROR_STATUS_FAILED
        EventInmMirrorStatus.additionalInfo = 0x1

This message was generated because you are listed as a recipient for at least one of the following notification subscriptions:

Notification Name: PILLAR
Notification Description: Alerte Informatique Baie Pillar XXXXXX XXXXXX

--_009_FFE375C072E9064C9F865BCBE92BEB4624E57B34ECENDORAANncsin_--

The time zone used by the GUI seems wrong.

Cause

Internally: All debug logs and events are recorded internally in UTC.

Email Alerts: When an email is sent the event is copied in the email with the internal UTC time stamp.

In the GUI: In the event viewer, the UTC is translated to the local timezone of the workstation on which ASSM (Axiom Service Storage Manager) is running.

Solution

There is no fix for the email alerts at the moment.

For the GUI: It has been reported that using a virtual desktop using Wyse may lead to the wrong timezone being displayed.
You may see a wrong time zone setting in the System Time setting, check the time zone on the local workstation and restart the GUI to apply the changes.

Attachments

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