SL24 - NetBackup Error: "Drive Status is 65329 35 The Drive Serial Number Has Changed"

Asset ID:	1-72-1500774.1
Update Date:	2017-09-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1500774.1 : SL24 - NetBackup Error: "Drive Status is 65329 35 The Drive Serial Number Has Changed"

Applies to:

Sun StorageTek SL24 Tape Autoloader - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

We got the following error messages from the SL24:

Unable to render the following message: read open error: errno = 5, drivestat = b
38758 10/12/12 01:00:36 2 0 0 1 1584 0 in1brsrv nsrd media warning: /dev/rmt/6cbn reading: read open error: command completed successfully (drive status is 65329 35 The drive serial number has changed)
7224 10/12/12 01:00:37 2 0 0 1 1584 0 in1brsrv nsrd [Jukebox `SL24-2', operation # 9]. Device/media error: read open error: command completed successfully (drive status is 65329 35 The drive serial number has changed)
Unable to render the following message: read open error: errno = 5, drivestat = b
7224 10/12/12 01:00:38 2 0 0 1 1584 0 in1brsrv nsrd [Jukebox `SL24-2', operation # 9]. Device/media error: read open error: command completed successfully (drive status is 65329 35 The drive serial number has changed)
Unable to render the following message: read open error: errno = 5, drivestat = b
Unable to render the following message: read open error: errno = 5, drivestat = b

Cause

Backup application losing configuration.

The library and drives are healthy.
The backup software is sending messages referring to the configuration.

Solution

- Confirmed the Issue with the customer
- Customer granted details
- Found no Hardware issues, suggested the customer to check with the backup SW configuration.
- Customer confirmed they solved the issue by re-configuring the backup application.

** Networker was reconfigured and assigning different scsi ID's for each tape drive **

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