Sun Ray Clients Display On-Screen Display Code 27D When Connecting To Sun Ray Server

Asset ID:	1-72-1499511.1
Update Date:	2018-01-02
Keywords:

Solution Type Problem Resolution Sure

Solution 1499511.1 : Sun Ray Clients Display On-Screen Display Code 27D When Connecting To Sun Ray Server

Applies to:

Sun Ray Software - Version SRS 5.3 to SRS 5.4.5 [Release 5.0]
Sun Ray Hardware - Version Sun Ray 3i to SROS 11.1.7 [Release 1.0 to 11.0]
Information in this document applies to any platform.
Sun Ray Server down or not reachable because of a network problem. Use ping (1M) command to test if server will respond.

Symptoms

Sun Ray Clients (DTU) display On-Screen Display (OSD) Code 27D when connecting to a Sun Ray Server (SRS) server

Changes

None

Cause

Authentication Manager (utautd) or Datastore (utds) has stopped. A good indication that one of these key processes has stopped is if you execute

# /opt/SUNWut/sbin/utdesktop -lg

and receive:

Error: could not connect to admin server

NOTE: It's possible that users with active sessions on the server with a stopped utauthd and/or utdsd process won't be impacted because the user(s) have already been authenticated. If one of those users should remove their card then re-inserts will get 27D because there is no way to re-authenticate the user.

Solution

If the impacted Sun Ray clients (DTU) are associated with a FailOver Group (FOG) you will need to identify the server with the stopped process by pressing three audio keys simultaneously on a Oracle/SUN keyboard. It will show the IP address of the connected server. Once you identify the server check to see which process has stopped by using the commands:

# ps -ef | grep utauthd

# ps -ef | grep utds

These are normal outputs:

# ps -ef | grep utauthd

root 63060 63059 0 Aug 03 ? 246:48 /etc/opt/SUNWut/jre/bin/java -client auth.utauthd.utauthd

# ps -ef | grep utds

root 1103 1 0 Jan 28 ? 40:20 /opt/SUNWut/srds/lib/utdsd -p 7012

If Auth Manager (utauthd) is not running you can run the following command to start:

# /etc/init.d/utsvc start

# /opt/SUNWut/sbin/utstart

If Datastore is not running you can run following command to start.

# /etc/init.d/utds start

# /opt/SUNWut/sbin/utstart

Attachments

This solution has no attachment